SB&A Collector / Portfolio Controller

SB&A Collector / Portfolio Controller

Ref: 16206

Description of business unit

The SB&A Debt Recovery team undertakes arrears collection and recovery activities for the Group's Small Business & Agri (SB&A) portfolios with Total Group Exposures of up to €500k.

The business works closely with colleagues across the Group to implement policy and to maximise recoveries.

Purpose of the Role

To maximise recoveries on and where possible consensually restructure, a portfolio of non performing small business and agri loans and overdrafts.

Key Accountabilities

• Manage a portfolio of accounts through proactive and direct customer contact
• Take active part in a team hunt line for in bound calls on non-performing small business exposures
• Formulate and implement recovery strategies, by way of restructures or other appropriate solutions
• Carry out credit assessments of customers' requests, and recommend appropriate decision to Credit Underwriting
• Actively support Team Leaders / Management to ensure the Unit's objectives are achieved
• Carry out administrative support e.g. reports and MIS

Essential Qualifications

• APA Loans

Essential Skills & Experience

• Minimum 1.5 years' experience dealing with banking customers directly
• Excellent communication skills with an ability to influence and to interact professionally
• Strong analytical skills and business acumen
• Strong report writing skills
• An ability to exercise sound judgement and commercial awareness
• APA Loans

Key Competencies

• Competency 1: Communicating - 1. Core/Developed
• Competency 2: Achieving Results - 1. Core/Developed
• Competency 3: Serving Customers - 1. Core/Developed
• Competency 4: Setting and Meeting Priorities - 1. Core/Developed
• Competency 5: Solving Problems - 1. Core/Developed

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: May 09, 2019

For further information, and to apply, please visit our website via the “Apply” button below.