Salesforce Business Analyst

E*Pro, Inc.
22 Apr 2019
23 Apr 2019
Job role
Contract type
Full time
EPro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp–to–Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website We have been retained for providing recruiting assistance, for direct hires, by one of the world–leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. E Pro, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status We are looking for Salesforce Business Analyst at Philadelphia, PA on Contract employment. Please find below the details of the position. Job Description Position Salesforce Business Analyst Location Philadelphia, PA Job Type Contract Job Description Understands Sales Force product suite, and partners with business to leverage, optimize and socialize these platforms. Leads requirements gathering sessions, proactively drawing out requirements from stakeholders. Hands–on from requirements, through development with internal team (SF Developer) and deployment. This role has start to finish (meaning operational) responsibility. Performs gap analysis to identify opportunities for process improvement or management control of work flow. Creates requirements definition documentation, including use cases, and functional specifications to capture business needs and for validation and QA with the customer and share with project stakeholders. Creates workflow diagrams to document current and future business environment. Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly. Responds and communicates efficiently between the business, tech and QA team on projects and to facilitate resolution of user issues as and when necessary. Communicates in written, oral and presentation formats to best represent and express user and organizational requirements to audiences up to mid–level management. Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Qualifications Deep functional working knowledge of Salesforce. With the ability to do some functional changes and reporting with the application. Exceptional communication skills written, presentation skills, etc. Exceptional client handling skills able to work with all levels within the client portfolio Demonstrated ability to deliver business–oriented solutions, across a portfolio of projects Able to successfully manage a varied workload with minimal intervention from Management Possesses the aptitude to quickly understand work processes and flows in various business units and recognize those that could benefit from technology Possesses an understanding of current business analysis and project management methodologies, tools and techniques Established project management skills including familiarity with project scheduling and tracking documents 5+ years in CRM Business Analysis and or Product Management role If you find yourself suitable for this position, kindly send your updated resume for this position and expected salary to or reach us Ext 478 Thanks Regards anoorul EPro Inc., T Ext (478) E anoorulepro–