Business Operations Manager (Product Owner)

Business Operations Manager (Product Owner) Business Insights

First, a bit about ANZ.
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

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The Technology Operations domain purpose is to provide optimised operational services so that the IT services supporting customer experiences are sustainable and reliable. We aim to make IT operations leaner and become a trusted adviser on the performance of the IT services. Our strategic vision is to improve the customer experience of the IT services by strengthening asset reliability and service continuity capabilities and uplift operational services efficiency and transparency.

Within Business Insights, our mission is to provide insights on Group Technology’s performance that support our Domains in achieving their strategic objectives.

As Business Operations Manager (Product Owner) you will enable and inspire a multi-disciplinary team by guiding them on 'what' work should be completed by the team and constantly prioritise tasks and the teams backlog - with the customer at the heart of their decision making. In this role you will ensure that the work is strategically aligned to the Tech Area mission and engage with other Product Owners to align and manage interdependencies.

What might a 'day in the life' look like

• Create, prioritise, sequence and maintain the Product Backlog
  
• Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint
  
• Convey the vision and goals at the beginning of every Sprint and ensure the Squad remains aligned to these
  
• Engage customers and stakeholders to ensure the Squad is building the right product and course corrects if needed
  
• Liaise with tribe leads and other PO's to ensure the squad has the right amount of support required to succeed
  
• Use metrics to ensure feedback from customers is captured as well as continually reviews product progress
  
• Co-develop the squad mission with the Tribe Lead and IT Area Lead and refine the mission where required
  
• Unify the squad to support the mission and its delivery
  
• Re-prioritise or re-sequence any work that is not complete or ‘Done’
  
• Share the progress of the squad with the wider organisation
  
• Remove roadblocks and manage alignment and interdependencies with other product owners or teams/squads
  

What will be in your toolkit

• Ability to galvanise a diverse group of people around a common mission
  
• Ability to adapt and grasp new skills and content
  
• Strong influencing skills across a diverse range of Stakeholders
  
• Proven analytical skills and evidence based decision making
  
• Adaptable and flexible to deal with uncertainty and ambiguity
  
• Ability to synthesis information from multiple sources to produce meaningful reporting, insights and action plans
  
• Proven ability to innovate and adapt to latest development in area of expertise
  
• Strong analytical thinking. Ability to interpret data and apply “big picture” context
  
• Experience with Workforce Management
  
• Strong Communications skills, with ability to convey insights as a story
  
• Strong Project Management skills
  
• Knowledge of the Technology landscape
  

Things that I am (or strive to be)

• Analytically minded – I have a strong ability to translate data insights into practical business recommendations
  
• An exceptional communicator – I have outstanding written and verbal communication skills
  
• An outstanding leader - with strong influencing skills across a diverse range of Business and Technology Stakeholders
  
• Known for Getting Stuff Done – I effectively synthesise multiple sources of information and leverage a broad network of connections to relentlessly prioritise and execute
  
• A collaboration champion – I champion collaboration and build the expertise, capabilities and engagement of team members that are embedded across multiple squads
  
• The customer’s greatest fan –I demonstrate a thirst for better understanding the customer, define the problem and develop solutions through their eyes
  
• Commercially savvy – I synthesise multiple sources of information and leverage strong relationships to make sound domain decisions that enable the needs of both the bank and the customer
  
• A knowledge junkie that does stuff with it – I actively seek out market trends, leading practices and innovations in domain area and rapidly maximise their relevance and opportunity for the organisation
  

Further general information on our opportunities please go to ANZ Careers

“At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.”