Property Credit Controller

£26000 - £30000 per annum
18 Apr 2019
18 May 2019
Frankie Robinson
Contract type
Part time

This is an exciting new role for a Property Credit Controller to join the London office. This large property firm not only has ideal locations but a strong team to join. Please read the full description before applying.

Client Details

Page are proud to represent this large and growing property management firm in canary wharf for a property credit controller. A new position has arose and they are looking for an excited new team member to join them.


The main duties as a property credit controller will be:

  • Collect rents and all other charges in accordance with the due dates and set target levels.
  • Ensure up to date and accurate records are kept of all calls, emails, action taken and correspondence relating to the tenants accounts.
  • Sending statements and running mail merges via Excel/Outlook.
  • Monthly and other ad hoc reporting
  • A minimum of at least 20 chasing calls per day to be made.
  • Reviewing and resolving tenant queries where possible.
  • Liaising with Property Managers to ensure they resolve their tenant queries.
  • Providing copy invoices when requested.
  • Working with the accountancy team.
  • Report any serious default of payment to Property Managers/Credit Control Supervisor.
  • All incoming communication by email or telephone messages must be responded to within 5 working days.
  • Reconciling tenant accounts.
  • Follow debt recovery procedures for each client depending on requirements and to liaise with the property manager on any dispute issues on a timely basis.
  • Issuing 7 day and final letters where appropriate. Follow up on expiry of the letter. Notifying the property managers and agreeing a course of action.
  • Preparing the relevant documentation for Enforcement Agents/Solicitors based on property managers/clients request and approval in accordance with set procedures.
  • Monitoring and assisting in clearing items from both the "Unidentified and Unallocated cash" reports.
  • Attending arrears meetings with Property Managers or Clients when required.
  • Prioritising your workload on a daily basis.
  • Assisting the other team members when required.


The successful candidates will:

  • A minimum of 2 years Credit Control experience within Property Management.
  • The ability to deal with difficult tenants and Property Managers.
  • Good accounting administration and reconciliation work.
  • Good Word, Excel and Outlook skills.
  • Customer focused - proactive, friendly, enthusiastic
  • Working towards targets.
  • Working from a personal and communal inbox.
  • Punctuality is very important.
  • Team player with good communication, organisation and record keeping skills.
  • 'Can do' attitude.
  • Approachable attitude to other team members.
  • Ability to communicate positively and effectively at all levels.
  • Methodical and accurate.
  • Pro-active approach.
  • Being able to use your initiative.
  • Prioritisation.

Job Offer

the successful candidate will be offered a competitive salary and have access to a full benefits package.

Please do not apply without reading the full description of the role first.

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