Loan Servicing Officer
- Recruiter
- Victoria Mutual Building Society (VMBS)
- Location
- Kingston (JM)
- Salary
- Competitive
- Posted
- 13 Apr 2019
- Closes
- 13 Apr 2019
- Ref
- 101102
- Job role
- Accountant
- Sector
- Accounting - Public practice
Engagement, Monitoring and Negotiation : Utilize the telephone and all electronic communication tools provided to engage customers and negotiate servicing plans from pre-delinquency through to disposal under 'Powers of Sale' Keep customers fully informed of account status, changes and pending changes Assist in ensuring records are updated with all channels of contact for primary and secondary borrowers Conduct telephone and face to face interviews with loan customers to ascertain and address servicing needs Provide counseling on the financial impact of improper loan servicing and the consequence for credit rating. Investigate and resolve discrepancies on loan accounts Respond to queries and arrange for statements; status letters, payoff, other generic and specific purpose letters. Receive, assess and process requests for assistance and/or renegotiation/restructuring of loans Manage assigned accounts and monitor in accordance with set SLAs Control escalation of arrears and minimize migration of assigned accounts to non-performing. Conduct ongoing assessment of non-performing loans and negotiate work-out arrangements, where feasible Identify opportunities for enhancing customers' experience/performance standards Recovery Action Institute the recovery processes consistent with the Public Auction and Private Treaty Standards and Procedures and in accordance with established SLAs. Use the system- generated Public Auction Schedule to commence recovery action Communicate with and agree auction scheduled dates with auctioneer Dispatch Statutory Notices and ensure associated fees debited to accounts in accordance with SLAs Prepare and dispatch List of Properties for Public Auction Advertisement Secure updated valuation reports and inspections as needed Prepare public auction files for review and sign-off by Supervisor and Manager Prepare all post- auction sale reports Effect all necessary system maintenance to include: change codes; debit auction charges; valuation updates. Prepare and dispatch Arrangement and Private Treaty (PT) letters Prepare PT listing and maintain website Manage PT marketing through brokers and direct newspaper advert Prepare PT Log, Tracker and Pricing Schedule in accordance with SLAs Liaise with attorneys through all stages of PT sale (real estate) Execute all administrative and maintenance functions in accordance with Auto Loan Standards and Procedures Execute all administrative and maintenance functions in accordance with Unsecured Loan Standards and Procedures Liaise with Auto Dealers, Assessors, Storage and Bailiffs re motor vehicle recovery and disposal Prepare Monthly reconciliation for Sundry Debtors and Private Treaty Suspense Accounts Conduct ongoing assessment of the PT portfolio and make recommendation for further action, including: foreclosure Legal action and write-off. General Execute all day to day account maintenance on the core banking system and the support arrears management tools. Prepare monthly analysis reports to feed management reporting as set out in the Standards and Procedures and in accordance with established SLAs. Any other duties related/assigned from time to time Qualifications and Experience: B.Sc. in Business Administration or related field would be an asset Computer literate Paralegal training or experience, an asset Fundamentals of Credit Analysis, an asset Fundamentals of Delinquency/Non-Performing Loans Management, an asset
To see the full job description please click apply.
To see the full job description please click apply.