Team Lead, Accounts Payable (JESS)

Team Lead, Accounts Payables Job Profile KPMG in Jamaica seeks to identify Team Lead, Accounts Payable who will be responsible for managing a team of up to seven lower level resources who will be performing various tasks within the Clients' Accounts Payable process area. Particularly, this role will ensure the teams' adherence to standard operating procedures is on time and of expected quality. The Team Lead will have leadership and team building skills to promote a cohesive and innovative environment and will report on operational achievements and issues to the JESS Accounts Payable Manager and Client team members who are accountable for supported work. Additionally, the Team Lead will also be expected to become proficient in the Clients' processes and perform them from time to time to meet expectations and to support training new team members. The JESS Accounts Payable resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients' Accounts Payable team including, but not limited to: vendor maintenance, manual invoice indexing invoices, handling exceptions for EDI invoices, monitoring mailboxes and responding to requests, payment processing and verification, remediating aged items and reporting. The position will be assigned to our rapidly growing KPMG Jamaica Extended Support Services (JESS), which provides services to a major client in the United States. Core functions People management Oversees the team who performs the execution and delivery of the in-scope Accounts Payable tasks within Clients' Accounts Payable function Provides direction and leadership to the team, performs annual goal setting, and manages personnel issues by implementing performance improvement plans Train and coach staff on in-scope tasks according to Clients' standard operating procedures Collaborates within JESS cross-functional departments to share best practices related to service delivery, team leadership, and reporting Ensure work is allocated by level according to skillset, complexity, and capacity Quality assurance and/or delivery responsibilities Assigns day to day activities to direct reports. Monitors the achievement of operational objectives against Client criteria and contractual service levels Gains advanced knowledge of the Clients' policies, procedures, and applications Performs quality assurance review of team members' delivery and ensures it meets Client's expectations and deadlines Identifies and resolves operational / delivery related issues and escalates to Client stakeholders and JESS Accounts Payable Manager, as required Identifies, encourages and supports continuous improvement initiatives such as automation and procedural enhancements. Obtains Client Stakeholder approval before ANY changes are made to current processes. Ensures standard operating procedures (SOP) documents accurately reflect the way the process is performed, updating every time a process change is administered (policy change, improvement, etc.) Customer service Brings a customer centric focus to the role and act as the first point of escalation to ensure high levels of Client satisfaction Assists the JESS Accounts Payable Manager in cultivating productive relationships between operational teams, functional, and program related stakeholders Effectively communicates with the Client to understand any changes to Client's departmental policies, processes and procedures, and implement affected changes Education/Experience Bachelor's Degree in Accounts Payable or Equivalent Professional Accreditation or Experience Three or more years of relevant work experience within Accounts Payable or a similar process At least two years managing others Technical In depth knowledge of assigned process scope Ability to direct work assignments to meet established performance goals Resolves escalated issues from the team or stakeholders; escalates unresolved issues when appropriate Microsoft Excel required; SAP or other ERP preferred. Leadership Ability to build confidence of team members and stakeholders Ability to coach, lead, and motivate a team to meet and/or exceed performance goals Resolves interpersonal issues in a way that is consistent with firm values Consistently looks for ways to advance team capabilities and performance Interpersonal Excellent communication skills and interpersonal judgment Ability to communicate very effectively both orally and in writing with team members and stakeholders Ability to work across a variety of job roles and activities with increasing competency Ability to identify and resolve escalated issues within work scope Follow us on Social Media We thank all interested applicants, however, only shortlisted candidates will be contacted. © 2018 KPMG in Jamaica, a Jamaican partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. Printed in Jamaica. 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