Credit Controller– Colchester
Great opportunity to join the billing team in the position of Credit Controller.
This role is essential to ensure that we are providing a robust credit control service for our Care Homes. The post–holder will be required to meet performance targets in order to achieve optimum cash flow through maximising cash collections. Additionally the role will act as a pivotal link for credit control issues and after sales service between Finance, Care Homes, Regional Directors and our Customers.
Excellent communication skills are a prerequisite as the role requires developing positive and effective relationships with divisional and finance stakeholders, in addition to Care Home colleagues. The successful candidate will be able to demonstrate the ability to work in a high control environment and be able to exhibit excellent customer service skills.
Further growth prospects continue to be strong and the division and group are well placed to take advantage of the opportunities presented to key players in the market. Consequently the internal environment is fast paced and continually evolving, providing an excellent opportunity for individuals seeking to make a significant impact.
- Review and regularly correspond with all overdue aged debtors and resolve account disputes to ensure timely settlement of debts due to the company. Liaise with homes and Regional Directors to ensure that queries and outstanding issues are resolved promptly
- To ensure customer reconciliations are regularly performed
- Escalate all bad debt/legal accounts to the Credit Control & Billing Manager
- Ensure all contract debts are collected within contract terms timescales or where disputed are dealt with in accordance with contract terms
- Ensure credit control and systems records are accurate and up to date at all times
- Report on monthly performance, sales ledger credit balances and aged debt issues
- Liaise with customers (including CCGs/NHS Trusts, LAs and privately funded residents) to resolve credit control queries and ensure timely payment
- Liaise with Home Managers and Administrators to ensure they are aware of credit control procedures and pro–actively influence them to enable cash collection opportunities to be maximised
- Operate in a sensitive manner, maintaining excellent relations with internal and external customers
- Assist the Credit Control & Billing Manager in implementing procedure and systems improvements as required
- Provide cover for other members of the department during times of sickness and holidays and undertake any other tasks that may reasonably be expected of the position
- Ensure that all debit bank transactions are looked into and resolved in a timely manner
- Ensure that refunds are processed regularly where required and in a timely manner
To apply please follow the link below, for any questions or queries please contact Tara Connor on