Senior Team Manager

To lead a team consisting of Senior Accountants, Accountants and Trainees plus support staff to ensure client service is exceeded and company commercial outputs are achieved. Accountable for morale and engagement in the team as well as building relationships and working with other departments in the group and teams across the UK, to establish a consistent branded service level for all clients.

Client Details

Our client is a collective of market leading brands across its three core service areas: accountancy, tax and umbrella employment solutions. The award winning range of brands date all the way back to 1881 but, in more recent times, has been delivering outstanding levels of service to the professional contractor market for over 25 years.

Description

Usual daily activities would consist of:

• Communicating job expectations; planning, monitoring, and appraising job results

• Analysis of performance data and acting upon trends to achieve greater results

• Identify, encourage and deliver staff training & development

• Coaching, counselling, and discipline of team where necessary

• Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

• Ensuring resources within the team are enough for the number of clients being managed

• Responsibility for all recruitment needs (both internal and external) with prior consent to act within budget.

• Overall service accountability & responsibilities to include, but not limited to:

• Client retention

• Customer recommendation scores

• Client complaints resolution

Profile

• Experience within an accountancy practice

• Part-qualified/ Qualified accountant (ACCA/ AAT) or equivalent commercial experience

• Experience of managing a team of individuals

• Effective delegation of tasks

• Detailed knowledge of HMRC guidelines

• Able to collaborate with other departments and understand their constraints

• Competent in the use of Microsoft Excel

• Excellent verbal and written communication skills

• Accuracy & attention to detail

• Good time management and organisation skills

• Ability to build strong working relationships both internally and externally

• Professional and enthusiastic attitude with the ability to adapt to change

• Previously been responsible for managing a portfolio of clients

• A business management qualification is highly desirable

• A knowledge of IRIS software packages is highly desirable

Job Offer

Competitive salary and package