Downstream Team Manager

ACCOUNTABILITIES:

Process

1. Ensure KPIs are reported, analysed and improvement plans are developed if SLA is not met to drive best practice procedures and influence OU practices
2. Sets the right priorities regarding multiple work and demands
3. Provides inputs on internal and Group projects as required by Senior Manager or R1 focal point
4. Act as first point of escalation for process related items within team, resolving or escalating issues timely and effectively
5. Ensure delivery of training in the area of expertise and proper execution of hand-over procedure between team membersControls and Compliance
6. Maintain and operate a control framework that ensures effective and robust control over all team activities, covering proper segregation of duties
7. Ensure audit points/CCIs followed through to timely completion with adequate control framework to prevent re-occurrence and knowledge is shared across team
8. Ensure team compliance with all internal governance and procedures as defined, eg. communication schedule, change control process, SGBP, work policies & procedures Change Management and CI:
9. Ownership of Operational improvements (CI, ideas) at team level
10. Driving MJE related initiatives and reducing MJE count at entity level
11. Proper embedding of process and control changes within the team and regular liaison with Process Owner Organization for clarifications

For further information, and to apply, please visit our website via the “Apply” button below.