Policy Support Officer
- Vibrant and energetic office environment
- Opportunity to progress into various internal departments
- Train and Bus transport located just a few meters away
Reporting to the Policy Support Manager, you will be responsible for:
- Diligently handling an array of customer queries with a high level of service
- Articulating the policy process and addressing any relevant customer concerns
- Identifying and suggesting improvements to processes in order to enhance the service provided to the customer
- Liaising with relevant external stakeholders to ensure that your customers are informed and satisfied with their policy
- Handling customer issues and ensuring that sensitive matters are escalated to the relevant leader
This position is best suited to ambitious, customer driven individuals who possess an exceptional level of customer centricity. Ideally you will have experience in a high-volume environment with experience in consistently meeting performance benchmarks.
If you or someone you know is interested in discussing the role in further detail, please reach out to Samuel Ferguson on (02) 9087 6209 or apply within.