Outsourcing Officer, APAC CIB

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you're valued as part of the team.

* excluding partnerships

https://careers.apac.bnpparibas/

Position Purpose

To support the Regional Outsourcing Management in managing the outsourcing SLA and to ensure the alignment of APAC CIB Outsourcing Governance.

Responsibilities

Direct Responsibilities

• Manage the approval process for SLAs that includes:
- participate in the daily management of all intra-group Service Level Agreement (SLA) for CIB entities in APAC region (incl. cross continent SLAs)
- help ensure regulatory requirements and BNPP policies are complied with and internal control is in place
- answer queries or provide information related to SLA
- identify critical issues throughout the approval process and escalate where necessary
- follow up on the approval process, keeping stakeholders informed of all updates and progress
- Work closely with Legal, Compliance, Tax, Finance, Operations Control and any other stakeholders related to the approval process
• Manage and maintain SLA inventories in appropriate repository tool
• Support the annual review process
• Support the TOM dashboard preparation
• Give guidance to LOMC stakeholders in APAC countries on SLA related matters

Contributing Responsibilities

• Participate in/direct outsourcing related projects
• Support Regional Outsourcing Manager during the TOM process when necessary

Technical and Behavioral Competencies required

• Fast learning capacity (bank organization, people, process and etc.)
• Being organized and details oriented
• Possess inquisitive and questioning nature
• Self-motivated and solution oriented with a proactive attitude

Experience and Qualifications required

• University degree holders with related work experience in project management is preferable
• Prior working experience in Banking & Financial Services domain is preferable
• Strong sense in compliance control and governance
• Excellent written and spoken English is essential