Business Analyst

Legal & General
37000.00 - 50000.00 GBP Annual
19 Mar 2019
28 Mar 2019
Job role
Contract type
Full time

Company Info

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that's thanks to the talented and dedicated people who work with us. For us, 'social responsibility' is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you'll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

Department Info

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that's important to you is protected. With over 180 years' experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Duties

  • Work with the Commercial Director to identify and introduce new propositions to the market that align and underpin 4 strategic pillars.

  • Assist Commercial Director in business case development and/or recommendation papers to the Board or relevant committees.

  • To champion the customer experience in all facets of delivery.

  • To support the ScrumMaster with change management to key online and offline assets, products and capabilities. Changes to cover platform development, ongoing UX improvements, regulatory change, business efficiency:

  • Draft and dispatch of project documentation such as project status reports, work stack.

  • Where required step into projects (operational & digital) to own and lead key workstreams.

  • Ability to support Agile and waterfall projects and lead the requirements elicitation processes on projects, including activities and deliverables for defining the business opportunity/problem, planning and executing business analysis.

  • Ensure that there is clear requirements traceability throughout the lifecycle of the project, including user story acceptance criteria for Agile projects.

  • Conduct requirements validation with stakeholders, gain appropriate approvals, and manage the change processes for requirements documentation.

  • Attendance and deputisation of project governance and controls including ATP and PLM completion where appropriate.

  • Lead and/or support Commercial Director as Design Authority in scrum team projects, facilitating sprint ceremonies (such as Show and Tell, Design Authority Scrums) and waterfall projects, following the Agile mindset regardless of delivery discipline.

  • Critically review and evaluate any proposed solutions identifying alignment with business strategies making recommendations to key stakeholders ensuring they are fully aware of key risks and assumptions.

  • Work with pricing, finance, insights and analytics teams to build robust management information and success criteria to ensure we have actionable insights from all our deliverables.

  • Continually evaluate the quality of deliverables, including those of 3rd parties to continuously learn and iterate.

  • Ensure that appropriate prioritising, planning, resourcing and contingency for customer issues are integrated into programme and resource plans so they are central to delivery and aligned to L&G's Customer Experience and Treating Customers Fairly Policy.

Skills Required


  • Degree (Level of learning)

  • BCS Business Analysis Diploma

Specific Experience

  • Significant demonstrable:

  • Business Analysis experience or

  • Proposition experience or

  • IT project experience (either Developer, BA, PM or System Tester) or

  • Experience of Operational Change, Data & Process modelling, mapping, continuous improvement & re–engineering and

  • Experience in a hybrid on and off–line environment.


Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

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