Payment & E-Banking Operations Specialist (Remittance Processing) - 6 months contract
- Recruiter
- OCBC Bank
- Location
- Singapore
- Salary
- Competitive
- Posted
- 18 Mar 2019
- Closes
- 18 Mar 2019
- Ref
- 5655270
- Job role
- Accountant
- Sector
- Accounting - Public practice
- To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.
- To liaise with branches/business units on any discrepancy.
- To ensure SLA is met at all times.
- To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints.
- To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
- To participate in UAT/Projects as and when required.
Qualifications
Knowledge & Skills
- Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
- Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
- Proficient in Microsoft Windows applications - Word, Excel & Power-point
- Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
- Resourceful and able to multi-task independently with confidence in time critical environment.
Personal Qualities
- A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
- A risk-conscious person who ensures internal controls and procedures are complied with closely.
- A meticulous and accurate person with an eye for details.
- A confident, diplomatic and tactful person in problem resolution and decision making.
- A passionate person with customer oriented mindset and firm believer of Quality discipline.
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