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Credit Controller

Key Accountabilities:

Perform daily collection follow-up (calls and/or emails)
Perform regular monitor of broken promise to pay customer(s)
Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are actively and expediently pursued in professional manner
To remained conversant and compliant with the company collection policy and procedures
To liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute
To highlight and/or escalation aged open items on a proactive manners to reduce the DBO gap
Perform in-depth analysis on the customer payment behavioral and review it progressively with the Team Lead/Managers
To follow-up with the respective stakeholders to resolve the dispute items and improve dispute resolution turnaround time
To identify potential bad and doubtful debt as to provide provision for doubtful debt and propose to write-off after exhausted all avenue to recover the debts
To review monthly >60days debt with Team Lead/Managers, to derive an action plan
To prepare daily, weekly, month end reporting timely and accurately
Perform ad hoc refund requests
To provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)
Take initiative to drive performance measures/key performance indicators (KPIs)

Qualifications:

Candidate must possess at least a Bachelor's degree, Professional degree, Finance/Accountancy/Banking or equivalent
Minimum of 1 - 2 years' experience working in MNC within Credit/Collection team
Experience of Oracle application is an added advantage

Abilities:

Computer literate - Oracle, Microsoft Excel, Word and Lotus Notes
Gain and maintain a sound knowledge of Credit Policy and Procedure
Strong communication and interpersonal skills
Attention to details, methodical and organized
Ability to assess and promptly resolve problems
Ability to coordinate with other internal departments to deliver seamless service to customers
Able to deal with a high volume of work in a transaction orientated environment.
Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
Strong organizational, multi-tasking and prioritizing skills