Back Office Administrator - Clonakilty

Cork, Ireland
09 Mar 2019
19 Mar 2019
Job role
We have a strong commitment to our staff, providing a positive working environment and supporting them in furthering their careers

Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.

*Employee Recognition Programme* *Bonus Schemes*

*Training & Development programmes* *Free Parking*

*First class training and on-going support for all employees* *Social Club & Wellbeing Group*

*Excellent career progression opportunities* * Refer A Friend Scheme*

*Fun & Flexible place to work* *Maternity & Paternity Leave*

Back Office Administrator

Terms: Permanent Full Time

Hours: 40 Hours per week - Monday to Thursday between 8:00am & 5:00pm

Location: West Cork Technology Park, Clonakilty, Co. Cork, Ireland and other such company/client premises as may be necessary from time to time

Job Purpose:

Processing a high volume of daily refunds
Carrying out adjustments and cancellations to customer's policies
High quality attention to detail is a pre-requisite of this role
You must have the ability to work in a fast paced environment
Be able to work under pressure
Experience working to individual and team

Main Areas of Responsibility:

Updating and amending customer details as required
Investigating and resolving policy queries
Communicating and escalating to immediate Supervisor when necessary
Updating training manual with any changes in procedure

Experience and attributes required:

Working knowledge of Excel, Word, Outlook
Fluent written and spoken English
Ability to deal professionally with clients to build rapport
Excellent interpersonal, communication and organizational skills.
Experience of working in a team environment.
Proactive attitude - must have ability to take initiative to get the job done
Attention to detail and logical approach to problem solving

Financial/Accounting experience a distinct advantage

To see the full job description please click apply.

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