Injury & Litigation Claims Handler
- Recruiter
- Sedgwick
- Location
- Galway, Ireland
- Salary
- Competitive
- Posted
- 18 Feb 2019
- Closes
- 03 Mar 2019
- Ref
- 17813811
- Job role
- Accountant
- Sector
- Accounting - Public practice
Role
Injury & Litigation Claims Handler
Reports to
Litigated Claims Team Manager
Role Description/skills
The role of an Injury and Litigation Claims Handler involves handling litigated and potential litigated injury & liability claims using agreed claims processes to achieve settlement and business objectives. The successful candidate will be responsible for the review and assessment of claims, liaising with customers, internal colleagues and suppliers (Investigators & Solicitors), providing support, advice and guidance and contributing to policy and product development. It is a desk top based role dealing with customers and third parties on a one to one basis, the candidate will also be expected to work with other colleagues and be part of a team. Strong communication, negotiation and organisation skills are essential.
Specific Responsibilities
To see the full job description please click apply.
Injury & Litigation Claims Handler
Reports to
Litigated Claims Team Manager
Role Description/skills
The role of an Injury and Litigation Claims Handler involves handling litigated and potential litigated injury & liability claims using agreed claims processes to achieve settlement and business objectives. The successful candidate will be responsible for the review and assessment of claims, liaising with customers, internal colleagues and suppliers (Investigators & Solicitors), providing support, advice and guidance and contributing to policy and product development. It is a desk top based role dealing with customers and third parties on a one to one basis, the candidate will also be expected to work with other colleagues and be part of a team. Strong communication, negotiation and organisation skills are essential.
Specific Responsibilities
- Reviewing relevant classes of claims (case by case) and achieving optimum settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
- Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate in order to minimise leakage and protect the interests of the business.
- Setting reserves.
- Liaising and co-operating with Reinsurers and/or internal Reinsurance teams as necessary, in order to ensure full and prompt recovery of monies owed to the business.
- Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
- Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
- Leading, contributing to and co-operating with audits and reviews as required in order to support and enable the maintenance of an effective control environment.
- Providing proactive advice and guidance on the development of new and improved policy wordings to ensure policy documentation reflects claims experience and agreed risk appetite.
- Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
- Litigation experience.
- Building Effective Relationships.
- Using calculated Judgement.
- Working & Communicating Effectively.
- Minimum of APA qualified, CIP desirable.
- Proven track record in Claims injury handling essential
- Customer satisfaction and retention levels.
- Quality and levels of service delivered.
- Operational efficiency.
- Personal contribution to team productivity.
- Application of Brand Beliefs.
- Compliance with legal, regulatory and policy requirements.
- Feedback from internal customers and colleagues
Core Skills & Knowledge
Experience & Qualifications
This job will typically be measured with the following KPI's
To see the full job description please click apply.