Senior Business Analyst - Claims

Allianz Insurance
20 Feb 2019
05 Mar 2019
Job role
Contract type
Full time

This is a great opportunity to join our UK Head Office in Guildford as a Senior Business Analyst in our Claims divison.

Working as a member of the Process and Improvement team, you will work on process and operational improvement projects which will enhance the customer journey and form a key part of the Divisions continuous improvement strategy.

You will also have the opportunity to make a significant contribution towards the Claims Automation Team delivery. You will:

* Developing strong relationships with divisional stakeholders at all levels.

* Understanding the business areas purpose, strategy, practices, people and culture.

* Ensuring best use of existing customer insight to define opportunities for process and operational improvement.

* Contributing towards ensuring change projects, initiatives and tasks are aligned to strategic and business objectives, and the Claims big picture

* Undertaking problem solving analysis and investigative work using data collection and analysis techniques to formulate proposals for improvement

* Scope, plan, initiate and manage delivery of change projects, initiatives and tasks, including costs benefit analysis and report progress to key stakeholders.

* Track implementation and progress of the change projects, initiatives and tasks using reporting, monitoring & control techniques.

* Assist business areas to maintain and develop their approach to continuous improvement

Please note: due to the nature of the role, some travelling travel to Claims Handling Centre locations are required which on occasions may necessitate a period of time staying away from home.

Skills and Experience:

To be a success in this role, you will be recognise change areas and help drive improvement as well as the following:

* Previous business analyst experience required and a good level of business understanding
* Strong data analysis experience preferred
* Experience in company change management
* Strong stakeholder management experience at all levels
* PC literate with knowledge of Excel, Word, PowerPoint, Microsoft Project. Process Mapping software training will be given if required
* Experience of previous process and business improvement work streams / projects is desirable
* Robotics automation experience is desirable,
* General insurance background and/or claims experience is desirable, however we are open to other industries

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