The Claims Change Team is responsible for delivering strategic change into claims teams across the group, to help them serve our clients and deliver a world class service. Our change and business transformation projects exist to realise real business benefit. Service, Productivity, Quality, Indemnity and Governance are key areas of focus.
This is an excellent opportunity for a truly motivated project manager / business analyst to play a key part in helping us deliver a variety of projects that cover a diverse geographical spread; namely UK (Lloyd's of London, Colchester, York) and internationally (Atlanta, France, Spain, Belgium, Netherlands, Germany, Lisbon).
The Role (Colchester – 12 month cover)
The role is a hybrid business project manager / business analyst reporting to the Claims Operations Manager. You will manage and deliver a range of business projects, ensuring that each one has a strong business case, benefits case, communication, delivery and implementation plan.
You will have the business analysis skills and commercial acumen to understand the business need and translate this into business requirements, documenting these in a way that is meaningful to your audience which could range from technical IT developers to Hiscox executive partners.
There is potential for limited business travel to meet our global remit.
This is a 12 month cover and will be based out of our Colchester office.
Produce project deliverables, such as business cases, project plans, communication plans, risk mitigation plans, issue resolution proposals and engaging project presentations
Produce business analysis deliverables, such as requirements analysis, functional specifications and user acceptance tests to ensure consistency and clarity of brief between the stakeholders
Manage projects in line with the Hiscox Project management methodology and project gateways
Present to both senior staff in headline, commercial terms and wider divisional audiences
Build strong productive relationships with the managers and staff within the Business and IT, in order to deliver effective solutions based on a deep understanding of the business drivers for each party
Ideally, you will have:
5+ years' experience of working as a project manager / business analyst in an environment of multiple projects with challenging timeframes and deliverables.
Knowledge and experience of Insurance Operations, preferably within Claims.
Managed the full project life cycle, from inception to implementation, including user acceptance testing and initial live running.
Have the ability to combine "soft" influencing, persuasion and consultancy skills with "leadership" qualities that will encourage business leaders to positively respond to questions, inquiries and requests to meet deadlines
Exposure to working in distributed teams and relationship building with stakeholders who are also not located within the same geographical area
Working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
If you are interested in this role, or know someone who may be, please contact Charles Morrell