Finance Operations Change Manager

We have a new opportunity for someone to join the Finance Operations team in Norwich. The role holder will lead change initiatives and projects for Finance Operations to support excellence and improvement to service delivered.

As part of our The Aviva Finance Operations (AFO) Team, under the leadership of our global process owners, you will be partly responsible for our core Finance operational and reporting processes.

You will need to lead your own portfolio of delivery in the following areas:

• Accountability for delivery and join up of major change programmes and projects impacting operational teams from across the global business
• Lead and handle change which improves and progresses end to end processes. Drive continuous improvements, efficiencies and deliver shared service benefits
• Lead implementation and subsequent service delivery of business processes into new channels
• Work reciprocally to ensure expectations are run and delivered for the business and its customers

About you:

• You are motivated, a self starter, with experience in driving finance change projects
• You are strong at building good working relationships with a range of key business partners, including finance and non-finance teams
• You possess a good delivery track record at delivering projects
• You have key competencies of change effectiveness, execution, planning and priority setting, and effective relationships building

If the above describes you, this role could be what you are looking for.

Your duties & responsibilities:

You'll support global, standard processes across finance operations, applying effective and appropriate control and governance frameworks and may include regular travel to our other UK sites (York, London and Eastleigh). Responsibilities and duties include:

Change

• Overall accountability for the delivery of key projects, managing prioritisation, scope, deliverables, risks, responsibilities and resources
• Developing appropriate project management methodology to deliver business requirements to the Operation using defined consistent method

Change Governance

• Oversight and governance of change activity being delivered within operational teams to drive quality and method of change to ensure effective change implementation
• Reciprocally manage the overall business change portfolio with accountability for BOW management
• Completion and maintaining of the compulsory training and adhering to data confidentiality at all times

Performance

• Collaboratively delivers responsibilities of overall change portfolio, completed accurately, timely and consistently within the agreed SLA's in line with defined method. Report against this as required and raise where tolerances are at risk
• To lead and drive an efficient and effective service to our customers
• To professionally and dedicatedly represent the business with wide-ranging partners and be an active advocate of the services we deliver

Your skills, knowledge and experience:

• Financial Services/General Insurance or similar experience
• Strong leadership skills to drive project delivery and project team engagement
• Awareness, understanding and adherence to Risk / Control Management
• Proven broad experience of problem solving and taking responsibility.
• Risk managed, effective decision-making
• Broad knowledge of the businesses processes and systems

What will you get for this position?

• A competitive salary of up to £50,000 depending on skills, qualifications and experience
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply).
• Excellent range of flexible benefits to include a matching share save scheme

Additional Information & Equal Opportunity

Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We support applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.

One of Aviva’s core values is we Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Daniel Hopchet on or .

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you should provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then notify us that you meet the conditions for the guaranteed interview scheme.