Business Analyst Expert - Customer Engagement Center

AXA Group Belgium
12 Feb 2019
11 Mar 2019
Job role
Contract type
Full time
AXA Belgium Job Description We need you... As part of our digital transformation, we are renewing our Call Centre and Customer Engagement capabilities. This means not only implementing new systems and applications but also designing new processes and creating new ways to interact with our customers (chat, co–browsing,..) to offer them a state–of–the–art experience with AXA. The Customer Engagement IT ecosystem will mostly be cloud–based and centred around Telephony, Interactive Voice Response (IVR), Multi–channel interaction management and Customer Relationship Management (CRM) systems. To support this transformation, we are looking for a Business Analyst Expert/Functional Lead to coordinate the process–related aspects of the underlying projects/initiatives. As Business Analyst Expert/Functional Lead, your responsibilities will be to: Collaborate with the business teams to design the future processes and describe the detailed requirement (user stories) of the Customer Engagement Cen... Originele vacature is te vinden op – Maak nu een Jobagent aan op StepStone en vind je droombaan! Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op!
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