Sr. Business Analyst with Enterprise Document Management Experience

Recruiter
eXcell
Location
San Jose
Salary
Competitive
Posted
11 Feb 2019
Closes
28 Feb 2019
Job role
Accountant
Sector
IT
Contract type
Permanent
Hours
Full time
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We are seeking an experiencedSr. Business Analyst with Enterprise Document Management experience who will identify all of the county's document management needs by meeting with departmental businesses and collecting requirement and features. This will be the first step in identifying a unified Enterprise Content / Documents Management solution for the client.

Deliverables:
  1. Evaluate and document – Document Management requirements and the features for the client
  2. Evaluate vendors that can provide a solution
  3. Identify one or more vendors that meet client needs

Skills Requirement:
  • Provide technical guidance and lead others
  • Promote and maintain a team environment
  • Test and validate business analysis findings and recommendations
  • Apply business analysis principles and practices
  • Utilize a variety of information technology platforms and operating systems
  • Design business processes
  • Document business processes and models
  • Analyze business requirements and identify possible solutions
  • Communicate effectively both verbally and in writing
  • Produce reports, documentation, research for the purpose of addressing customer needs
  • Engage with stakeholders and understand and respond to their needs in rapidly changing environments
  • Maintain effective customer relationships
Experience Requirement:
  • Six (6) years of business system analysis experience, three (3) years of which is at the level comparable to the County's Business System Analyst classification
Education Requirement:
  • Bachelor's degree from an accredited college in Computer Science, Information Technology, Business, or related field
Responsibilities:
  • Collaborates with other IT staff and/or vendors on business requirements and the implementation of new features
  • Coordinates and participates in application upgrades and changes
  • Documents functions and changes to new or modified functionality
  • Participates in change processes and prioritization
  • Implements approved system enhancements, releases and optimizations
  • Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible
  • Provides information and support to Instructional Designers to facilitate end user training
  • Provides input to the development of formal business cases when new or enhanced business solutions are proposed
  • Provides updates on fixes to known issues and planned updates and upgrades
  • Troubleshoots application issues and system error and escalates to Tier 3 or vendor as required
  • Works with the business to develop detailed user acceptance test cases and flows; including devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating testing
  • Keeps current on new features and functionality to create recommendations for process improvements, best practices and utilization of the systems
  • Conducts research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible
  • Considers the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes
  • Coordinates and participates in the evaluation of new module releases
  • Interacts with others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies
  • Leads complex assignments involving software development life cycle, project planning, upgrade, build, optimization, resource allocation and implementation
  • Leads the evaluation of new software and upgrades for complex solutions
  • Performs and/or coordinates complex assignments involving project planning, analysis, testing, monitoring, reporting, optimization, and implementation
  • Serves as escalation for troubleshooting application issues and system errors, and escalates to vendor as required
Typical Tasks:

  1. Conducts meetings with business users to review and discuss issues, workflow problems and potential system needs
  2. Documents business functions and processes
  3. Performs in–depth analysis to define problems and develops innovative and creative solutions
  4. Develops complex business cases
  5. Creates user stories, use case diagrams, and value stream maps
  6. Interacts with others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies
  7. Conducts research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible
  8. Considers the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes
  9. May be assigned as a Disaster Service Worker, as required
  10. Performs other related duties as required

Employment Standards: Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience:
  • Bachelor's degree from an accredited college in Computer Science, Information Technology, Business, or other related field,

    And
  • Three (3) years of experience providing technical and/or analytical support in computer operations
OR
  • Bachelor's degree from an accredited college

    And
  • Five (5) years of experience providing technical and/or analytical support in computer operations
Special Requirements:
  • Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a county driver authorization
  • Depending on the position, related certifications may be desirable
Knowledge of:
  • IIBA principles and practices
  • Business process design and workflow
  • Analytical tools (i.e. value stream diagrams, relationship diagrams, workflow diagrams, swim
  • lane diagrams, use case models, requirements documentation, business cases, etc.)
  • Business case development and quantitative skills (projected costs, benefits, risks, etc)
  • Project management, Systems Development Lifecycle
  • MS Office Suite Products (Word, Visio, Project, Excel)
Ability to:
  • Apply analytical capabilities (planning, problem solving, critical thinking, organization, attention to detail) to resolve complex functional / technical problems
  • Design business processes
  • Document business processes and models
  • Communicate effectively both verbally and in writing
  • Produce reports, documentation, research for the purpose of addressing customer needs
  • Engage with stakeholders and understand and respond to their needs in rapidly changing environments
  • Maintain effective customer relationships
  • Effectively manage and prioritize work assignments
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . – provided by Dice (CONTENT MANAGEMENT OR DOCUMENT MANAGEMENT ) AND(BUSINESS ANALYST OR BUSINESS ANALYSIS )