Operations Manager

Operations Manager Why this role matters to us. IPP is a social first digital agency that focuses on storytelling, artificial intelligence and customer experiences across multiple platforms. This omnichannel approach is our strategy to help customers navigate through this era of disruptions. IPP is currently helping companies reimagine how brands interact with people. We are doing this by helping companies increase their value through integrated products and services which keep their customers coming back. This mindset along with our philosophy of the difference is in the details helps us to stay on the cutting edge, creating innovative solutions that will help our customers to transition through this digital age. The Operations Manager (OM) will oversee the support operations of IPP. This manager will ensure that there is effective information flow and that resources are employed efficiently throughout the business. This role will be the heart of IPP business operations and activities to keep the team performing. The OM must anticipate the needs of the team and help to keep the projects on track by resolving operational and administrative issues immediately or before they arise. In addition to being organized and analytical, the OM must possess strong business judgment and communication skills needed to interact with a variety of people and job functions. She/he must also move quickly with the pace of the disruptive era and must be up to date with the latest IPP products and services. Reporting to: Managing Director Direct Reports:1 x Tech Lead 1 x Social Media Lead Duties & Responsibilities: FINANCIAL MANAGEMENT Meet or exceed operations budget expectations Review all financial statements for discrepancies before process payments Forecast requirements; prepare an annual budget; scheduling expenditures Review and approve all operational invoices and ensure they are submitted for payment Manage the customer invoicing process from invoice generation, accounts receivable, processing customer payments and bank deposits leveraging QuickBooks ○ Monitor job tracking and associated vendor expense ○ Maintain all electronic and hard copy documents in an accurate and effective manner ○ Diligent verbal and written customer follow up on Accounts Receivables Generate and act on key reporting regarding job profitability, A/R and A/P status, company credit card and telephone expenses and other key data pertinent to the effective operation of the company Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances. Establish contracts and pricing and ensuring proper maintenance Track vendor pricing, rebates and service levels OPERATIONAL MANAGEMENT Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints Identify, vet and implement process improvements Supervise the day to day operations and administrative activities of the office Assess staff performance and provide coaching and guidance to ensure maximum efficiency Work closelywithMDandmanagement team to set and implement policies, procedures, and systems and to follow through with implementation. Enhance the operational procedure, systems, and principles in the areas of information flow, management, and business processes. Enhance management reporting and identify opportunities to expand systems. Contribute Operation information and recommendations to strategic plans and reviews. Prepare and complete action plans. Implement and maintain processes that adhere to audit requirements, Analyze process workflow and make enhancement recommendations and implement action plans, Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations LEADERSHIP Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. Support the Human Resource function by recruiting, selecting, orienting, and training employees Foster and maintain a safe and secure work environment; Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results, Build a high-performance team, through coaching, counseling, coordinating work activities and reinforcing systems, policies, and procedures. Qualifications and Experience: First Degree in Business Administration, Management Studies, Accounting or a related area Bachelor's degree; at least 5 years of financial/operational management experience minimum of 2 years of supervisory/leadership experience Experience budgeting and forecasting Familiarity with business and financial principles 2+ years' experience with bookkeeping or financial management Working knowledge of Microsoft Suite Required Competencies: Results Driven Business negotiation Exceptional organizational skills People Management/ Leadership Critical Thinking and Problem Solving Skills Excellent Decision-making Excellent communication Skills Persuasiveness/Influencing Stress tolerance Deadline oriented Agile Self Starter Eye for Detail Working Hours: Normal office hours are 9 a.m. to 5:00 p.m. from Monday to Friday. Flexible work arrangement available in most cases (must be agreed with the MD). May be required to work outside of regular working hours as required by assignments Authority: Processing vendors, client, staff and consultants payment Stakeholders: Internal: Staff, Managing Director External: Clients, Vendors, Consultants, Board What kind of personality traits would help you to be successful in this role with our team? Happy, Optimistic and Smart Passionate and professional Clear, direct and factual communication Fully accountable to self Loves ideas and you are always asking "why does it have to be this way?"; "How can we make it better?" A crazy, maniacal focus on customer happiness. No exception. Thoughtful and intelligent Loves to ask questions Confident and comfortable communicating to all stakeholder levels from junior to board level Intrepid researcher Collaborative. Gets energyfromiinnovatingandcreating KPI's Improve Cash Conversion Cycle Improvement in Net Profit margin Improvement in Working Capital To have and maintain a Team Net Promoter Score of 8+ across the team (measured every 3 months) To have and maintain a Team Net Promoter Score of 8+ across all clients (measured every 3 months)

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