Business Analyst

Michael Page Retail
16 Jan 2019
31 Jan 2019
Job role
Contract type
Full time

This is an exciting and varied role for an experienced analyst to get involved in cross–departmental projects within a fast moving retail business, with scope to shape processes and procedures and be an integral part of an emerging project team.

Client Details

Our client is a very well estblished brand who has both stores and online presence.


  • Establish "as is" processes using interviews, document analysis, workshops etc.
  • Critically evaluate information gathered from multiple sources; reconcile conflicts; drill into high level information to get to the detail; obtain overall understanding and identify the true underlying needs
  • Identify opportunities for business improvement / efficiency through practical management solutions and work with the business to develop improvement and monitor benefits realised
  • Produce detailed business process mapping documents including workflow charts and diagrams
  • Provide support to systems Project Managers by monitoring project progress; tracking activity; resolving problems; publishing progress reports and recommending actions.
  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements
  • Work with system implementers to ensure our business process requirements are met by new systems and propose alternatives if required
  • Produce detailed specifications and requirements for new systems
  • Recommend controls by identifying problems and writing improved procedures.
  • Document the "to be" processes for new systems
  • Maintain system protocols by writing and updating standard operating procedures, user documentation and support documentation.
  • Provide and deliver training and the associated material including, advice in the use of business change and efficiency tools/models where assessment, incident or management identifies opportunity for improvement and efficiency gains
  • Support the end user during the transition process to the new ways of working.


  • Track record within business/ systems analysis, ideally retail, you'll have proven experience of analysing data to draw relevant business conclusions.
  • Have good project management skills and knowledge of generating process documentation, plus advanced Excel skills.
  • Previous experience in using Visio or MS Project would be beneficial
  • A strong communicator and people person
  • Abilte to build good relationships and credibility with internal and external clients.
  • Good problem solver, able to identify solutions, create clarity and identify workable solutions
  • Excellent organisational and planning skills, able to work autonomously to manage your own time and priorities.

Job Offer

Our client is offering a competitive salary, excellent company benefits and great working enviroment

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