Business Analyst

30260.00 - 30260.00 GBP Annual + GBP30260/annum
15 Jan 2019
30 Jan 2019
Job role
Contract type
Full time

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK's public services and help families and individuals with targeted financial support.

Operational Excellence

Operational Excellence is part of our Customer Services Group (CSG) whose aim is to be the best customer service organisation in the UK. Operational Excellence was set up in April 2018 and brings together both the teams that help to drive change and improvements within Customer Services.

The Role

You will be at the forefront of transformational change within Customer Services Group. You will be an integral part of the team who are responsible for re–engineering processes to ensure our customers are at the heart of everything we do.

The Connecting Customer Services Programme, within Operational Excellence, is how we will deliver this priority using a test and learn approach. It is a large programme of work which will touch all areas of Customer Service Group. You'll be a key member of the team that will deliver one of HMRC's top priorities to transform how we operate, helping to deliver the ambition of providing a world class customer service.

Requirements (Essential and Desirable)

The main tasks/responsibilities are:

• Engaging effectively with programme and project stakeholders
• Analysing existing process, systems and business models
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Obtain/extract the customer's exact requirements and translating these into project documentation
• Improve current processes wherever possible during redesign
• Work with operational and OE colleagues to devise new processes
• Liaise with stakeholders throughout the project process to completion
• Develop and source Business Acceptance Testing (BAT) scenarios and data
• Participate in end product testing and quality assurance to ensure desired outcomes have been delivered
• Facilitate/support Show and Tells to showcase the team's work to all key stakeholders
• Support delivery partners with the safe deployment of solutions to the business
• Contribute to retrospectives and lessons learnt sessions throughout development and after deployment of product

Qualifications / Memberships

Candidates should be a member of the Government Project Delivery Profession and have or be actively working towards at least one of the following recognised Professional qualifications:

• PRINCE2 Practitioner/Agile Project Management Practitioner

• Managing Successful Programmes (MSP) Practitioner

• APM Practitioner Qualification (APMPQ)

• Or equivalent proven practical experience

Due to the nature of the work, there will be significant travelling involved, which will include overnight stays away from home.

Selection Process

We'll assess you against these behaviours during the selection process:

* Working Together

* Changing and Improving

* Managing a Quality Service

* Delivering at Pace

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

An initial sift based on behaviour 1 may be held if a large number of applications are received

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