Business Analyst with ServiceNow
- Recruiter
- Ampstek
- Location
- Sydney CBD, Sydney
- Posted
- 13 Dec 2018
- Closes
- 16 Dec 2018
- Job role
- Business analyst
- Sector
- Accounting - Public practice
Role: Business Analyst with ServiceNow
Duration: 6+ Months
Location: Sydney
Job Description:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Conducting meetings and presentations to share ideas and findings.
- Performing a requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Ensuring solutions meet business needs and requirements.
- Managing projects, developing project plans, and monitoring performance.
- Updating, implementing and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of projects.
- Identify the stakeholders
- Host the workshops for Remedy SRM requirement gathering
- Understand the service and document all the requirements (UI, SLA, approval workflow, automation, integration etc.)
- Create BRD, Sprints and write user stories
- Create an entry in the JIRA
- Create a project plan and share the timeline with the stakeholders
- Explain the BRD to developers
- Host a daily meeting with the offshore development team to track the progress
- Perform the functional testing
- Highlight and issues/roadblock if identified
- Host the UAT, and get the sign off from the stakeholders
- A bachelor's degree in business or related field or an MBA.
- A minimum of 5 years experience in business analysis or a related field.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing top performing teams.
- A history of leading and supporting successful projects.
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