IT Senior Associate - Project Management

Responsible for the delivery of projects in IT by working with teams in the Caribbean and across the PwC network. Quality Service Delivery: Communicates effectively and clearly with business and IT leadership Demonstrates strong leadership skills along with assertiveness and the ability to influence others Responsible for IT service offerings to support a Line of Service or Support Services client service network Recommends solutions and makes decisions to meet project objectives Develops and maintains processes to enhance organizational effectiveness Work with vendors, third parties and the network to integrate solutions Good understanding and experience with technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate Assists in attaining consistent, high quality service/support levels and identifies potential problems/trends Responsible for providing business perspective to those roles responsible for advanced troubleshooting and service delivery as part of project management Encourages and approves policies, standards and procedures, and documentation of established standards/process improvements, where applicable Demonstrates strategic foresight in collaborating with staff to complete and resolve complex non-routine operational tasks using advanced technical skills Proactively communicates issues and concerns to management Responsible for business requirements deliverables Willing to work outside of core focus areas as needed to facilitate quality service delivery from IT to our internal clients Ability to work overtime if and when needed to meet deadlines and resolve issues if and when necessary Coordinate IT leadership activities such as meetings/events and provide action tracking. Network Collaboration Interacts with client service formal networks, sub-role, functional, project and LOS/Support Service managers and staff; interacts with other Line of Service or Support Service customers/leaders, vendors, providers, and contractors Collaborates with client service staff, client and internal IT resources toward the development of new systems and services Actively leads and encourages team participation in Line of Service or Support Services teaming/training Assumes tactical responsibility for the coordination, management and/or participation of small, medium and large life cycle systems/services which typically impact multiple groups/large audiences May interface with various levels or groups within the organization to gain consensus and buy-in from each party Interacts with customers and/or functional peer group managers; interacts with senior client service leaders and Support Services management on moderately complex issues related to projects Is able to train on and document technical concepts and procedures and cross-training others on these areas of knowledge, as applicable Develops work approaches and project plans to meet client requirements, manages and monitors progress of plans People and Performance Management Embeds diversity in all activities Identifies training gaps and works with peer network, Line of Service or Support Service network, and L&E to develop training initiatives Commits to professional growth; seeks opportunities for development; looks for ways to share knowledge with others Capabilities: Exhibits independence in project work and decision making Ability to adapt to a changing environment Strong analytical skills and comfortable working with large data sets Able to multitask and meet deadlines Understanding of the ITIL framework Strong written and speaking skills Understanding of change management principles as it relates to project implementation and ongoing support Ability to work in a virtual environment Particular Emphasis in Competency areas of: People: Developing Self & Others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge Quality: Focusing on the Client, Demonstrating Courage and Integrity, Communicating with Impact, Acquiring and Applying Technical Expertise PG: Building and Sustaining Relationships, Managing Projects & Economics, Change Agility Knowledge in the following technologies/areas Lotus Notes, SharePoint and Microsoft .Net Applications, IT infrastructure and cloud technologies Project Management Education: Undergraduate Degree (e.g., BA, BS) or equivalent experience and qualifications Experience : 4 years or more in a technical role with project management experience Cerifications Requirements : One or more of the following certifications will be considered an asset: Project Management Professional Microsoft Certified Systems Engineer Other Duties : Percentage of travel time: 10-20% Thank you for your interest in this opportunity. ONLY short-listed candidates will be contacted.

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