Investigations & Controls Manager

INVESTIGATIONS AND CONTROLS MANAGER Our client, the National Insurance Board of Trinidad & Tobago (NIB), is seeking to fill the position of Investigations and Controls Manager. OBJECTIVE: The incumbent's primary responsibilities will be analyzing, designing and implementing transactional fraud mitigation strategies across various Departments and Service Centres within the Organisation. DUTIES & RESPONSIBILITES: Develops and implement effective fraud detection and prevention strategies to mitigate fraud losses. Proactively identifies fraud detection issues and appropriate the prevention strategies. Monitors and reports on the effectiveness of fraud strategies and internal controls Leverage appropriate data to build risk segmentation and mitigation strategies. Complete complex analysis identifying authentication strategy and procedure gaps; manage implementation process across several Business Units to affect change. Lead the team of Investigations and Controls Specialists with the focus on their development in fraud risk management and fraud loss mitigation techniques and principles. Interacts with Policy Planning & Actuarial Services, Insurance Operations and other Business Units to optimize business strategies in respect of all fraud activities. Provides expert advice as it relates to the prioritization and planning of projects in conjunction with fraud management policies and strategies. Adheres to strict audit and control requirements: participate in audit related activities where and when. Provides updates and communicate key initiatives to senior management Ensures employees receive appropriate training on the Fraud Control Policy and related policies. Promotes, rewards and recognizes behaviours that are in line with above culture Ensures compliance to fraud and related policies Reports and take action for non-compliance Develops and implement a Fraud Risk Treatment Plan Maintains Fraud and Gift Register Provides support for the completion of Critical Events Forms Attend court proceedings on behalf of the organization as required from time to time Performs any other related duties where necessary. KNOWLEDGE, SKILLS & ABILITIES Customer Focus-Extensive Experience Knowledge of the organisation's values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Problem Solving-Extensive Experience Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organization, operational or process problems; ability to apply this knowledge appropriately to divers situations. Communicating Complex Concepts-Extensive Experience Knowledge of and the ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience. Fraud Management-Subject Matter Expertise Knowledge of and ability to employ internal controls and to enhance business strategies for the purpose of detecting, correcting and preventing fraudulent activities. Fraud Detection and Prevention-Subject Matter Expertise Knowledge of and ability to utilize processes, tools and techniques for detecting, addressing and preventing fraudulent situations. QUALIFICATIONS & EXPERIENCE Bachelor's Degree in Statistics, Economics, Finance, Mathematics or a related field. Master's Degree is highly desirable. Membership of a Professional Fraud Body (e.g. Association of Fraud Examiners) or equivalent combination of training and experience. Experience with writing and implementing fraud strategies in leading fraud decision engines is desired. Minimum of five (5) years of experience in statistical and data analysis with working knowledge of at least one of the leading statistical software packages such as but not limited to SPSS, Minitab, Statistica. The successful candidate will have a demonstrable analytic, problem solving and leadership skills. Strong verbal and written communication skills. Special Skill and Knowledge Ability to train, develop, motivate and manage sub-ordinate staff. Highly developed organizational and inter-personal communication skills. Strong sense of loyalty and commitment to the organisation's mission, vision, core values and strategic objectives. We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.

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