Key Account Manager

London, England, United Kingdom
85K + bonus
11 Dec 2018
19 Dec 2018
Contract type
Full time


• Develop client relationships and drive business

• Partner closely with the Sales team; Identify and communicate up-sell opportunities, provide usage and forecasting for renewal process

• Proactively communicate and educate clients on key governance matters and administer support for ISS's Proxy product suite

• Identify accounts at risk and create plans to ensure revenue and client retention

• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)

• Assist with operational support for clients

• Own and manage client inquiries and issue resolution process, utilizing email, Jira, and other internal tools ensuring deliverables are completed in an accurate and timely manner.

• Assess client reporting needs and coordinate report delivery

• Encourage and facilitate meetings between clients and research analysts

• Organize and lead the Due Diligence process

• Support ISS's implementation team in ensuring the correct setup is applied

Additional responsibilities:

• Perform testing of new product features

• Communicate market requirements to ISS business leaders

• Subject expertise and support for the ISS sales team

• Act as support to sales representatives in their communication with (potential) clients


• Bachelor's degree required, MBA or Masters a plus

• Minimum 5 years' experience in an account management, business development, relationship management or client service position, ideally in financial, SRI or corporate governance industries

• Strong interest in finance, with understanding of financial markets and market players

• German, French or Dutch language ability would be beneficial

Required skills:

•Proactive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail

• Demonstrated project management skill - define scope, resources and time lines and manage to deliverables

• Prior team management experience preferred

• Experience working with and communication across departments (Sales, Management, Marketing) to provide solutions and grow business

• Excellent organizational and verbal skills

• Proficiency in Microsoft Office product suite

• A team player able to effectively manage the expectations of a diverse and demanding client base

• Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously

• Absolute personal and business integrity

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