Service Desk Analyst

12 Month + Possible Extension | Global Organisation | Service Desk Analyst

Your new company
With a highly diverse product lines, and over 50 years in operation, this monolithic company has become a market leader in their respective industry. As they continue to grow, their IT department provides a strong backbone for all operations, which involves continuous improvement and utilisation of various technologies.

Your new role
As a Service Desk Analyst for this company, you will be interacting with users and be responsible for providing them support by handling incidents and requests; acting as the 'front-face' of the Information Management Department.

Whilst providing the highest level of user service, the business impact and urgency of the user's issues are critical factors for ensuring correct priority and management of all requests. This role is for a good team player and will need to work effectively across all IM Operations.

What you'll need to succeed
In order to succeed in this role, you will need;

• 2 years experience in a similar service desk role
• Exceptional communication skills
• Diploma in IT/Information Management related discipline
• ITIL Foundations (at least)
• Technical knowledge and experience with Active Directory, Microsoft suite, Windows

What you'll get in return
In return for your dedication, you will be rewarded with a competitive rate, experience with one of the most highly regarded companies in the world, and a long term contract with opportunity for extension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jordan Riachi now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.