Technical Services Analyst - Fleet Management Systems - Brisbane

Technical Services Analyst - Fleet Management Systems - Brisbane



Careers Sign In Home Submit Resume About Us Enquiries Technical Services Analyst - Fleet Management Systems - BrisbaneBrisbane QLD, Australia ApplySave Type:Permanent Category: Information & Communication Technology - Developers & ProgrammersReference ID:MH000167Date Posted:19/11/2018 Long Term & Progressive Career Opportunity with Leading Global OEMEarn lucrative $$$ + all the best job perks!Super Friendly & Successful Team based in Brisbane, QLDHitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the construction and mining industries.HCA's Brisbane Branch has an opportunity for an experienced and motivated Technical Services Analyst to join our dynamic Fleet Management System team.Reporting to the National Project Manager, the core focus for this position will be to deliver high quality support to our customers on our Wenco suite of Fleet Management technologies. This role will be best suited to the personable professional who is determined in developing positive partnerships with customers and determined to deliver Hitachi's promise of Total Customer Satisfaction.Your responsibilities will include: Assist in incident triage with customer, consultants and specialists to attain the highest possible level of customer satisfaction and fault restorationFollow established processes to meet these requirements in a professional, expert and responsive manner;Respond to customer enquiries within expected timeframes and SLAs;Escalate where resolution cannot be achieved within an effective and timely manner and in accordance to internal SLA's;Experience in troubleshooting and thinking out of the box will serve you well in this role.Provisioning of new customers including installation, configuration and documentation of Windows Server environments, Microsoft SQL Server and Wireless networksDiagnosis of reported issues and accurate database management with resolution reportingParticipate in providing formal troubleshooting and installation training to our customers, and staying current with your knowledge of our systemTo be successful in this role, the ideal candidate will have:Qualifications: Tertiary degree in Information Technology, Software Engineering or equivalentKnowledge & Skillset: Previous experience with virtualisation products such as the WMWare product suite and CITRIXTechnical Experience: Hands on experience with the use of scripting to automate tasksDemonstrated high level hardware installation, software configuration and commissioning skillsUnderstanding of networking protocols and technologies (WAN, LAN & Wireless)High level of proficiency with Microsoft Word, Excel, Visio and Microsoft Project.This is an opportunity to move into a varied role where you will work in the office providing service support as well as completing other support and technical tasks where required.What's In It for you? Earn a Great $$$ Competitive Package + Super + Company Biannual BonusRewarding employee benefits including exclusive staff discounts with industry partners!Supportive management and real career progression opportunitiesContinuous training and upskilling with access to the latest technologies with a leading original equipment manufacturerBe a part of a global organisation that genuinely values and ensures everyone is happy and safe at work!Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.If this sounds like the perfect role for you, then please click APPLY NOW or visit http://m.hitachicareers.com.au to submit your resume for consideration. ApplySave All Categories All Job Types All LocationsOR Any Distance 10 Kilometers 25 Kilometers 50 Kilometers 100 Kilometers 250 Kilometers Search Jobs Recommended Jobs Key Account Manager - Mining Wacol QLD, Australia Parts Coordinator - Greystanes Greystanes NSW, Australia Customer Support Representative - Mackay Mackay QLD, Australia National Customer Service (Standards) Manager - Sydney Greystanes NSW, Australia FIFO Auto Electrician | Mining Equipment Perth WA, Australia Field Service Fitter - Heavy Equipment Diesel Mechanic - Mackay Mackay QLD, Australia Field Service Supervisor | Dandenong Dandenong VIC, Australia Warranty Administrator - Sydney Revesby NSW, Australia High Voltage Electrician - Mackay Mackay QLD, Australia 2 x Trades Assistants - Sydney Revesby NSW, Australia FIFO Field Service Heavy Duty Diesel Mechanic | Plant Mechanic (Port Hedland) Perth WA, Australia Parts Storeperson - Townsville Townsville QLD, Australia Parts Interpreter - Revesby Revesby NSW, Australia Technical Support Specialist Mining Trucks - Greystanes Pemulwuy NSW, Australia Workshop Fitter | Heavy Equipment Diesel Mechanic - Forrestdale & Welshpool Welshpool WA, Australia Hitachi Machinery Australia Pty Ltd © 2015 All Rights Reserved Privacy Policy Switch to Mobile View