Customer Service Advisor - Banking - Kilkenny

Job Description We have an immediate need for a motivated individual to join the rapidly growing customer service team of one of Ireland's leading financial providers. The chosen candidate should take an approach to customer communication which is customer-friendly, direct and results-driven. To thrive in this role, you will need an entrepreneurial streak. You should be a people person, with excellent judgement and attention to detail. The ideal candidate is an individual with a wide range of experience, including customer service, sales, and administrative tasks. As the person responsible for guaranteeing a positive customer experience, the successful applicant must be proactive and strategic, capable of managing ongoing tasks and quickly switching priorities as needed within a fast-paced, collaborative environment. Applicants should be familiar with using Microsoft Office. What You'll Do act as the first point of contact for customer issues and queries around credit cards provide a friendly, professional and efficient service work consistently to targets based on call quality and call handling times employ exceptional attention to detail to monitor accounts and flag any issues receive recognition for a job well done work consistently towards achieving industry-relevant QFA exams, fully funded by the bank kickstart your career in banking in a close team of great colleagues   What We Expect from You 2+ years' customer service experience familiarity with Microsoft Word, Excel and PowerPoint strong interpersonal and communication skills excellent written and verbal English level 8 degree (preferred) Banking 18