Customer Service Advisor - Banking - Kilkenny

Title: Customer Service Advisor Location: Kilkenny CPL are partners to a leading brand in the banking industry and have enviable opportunities available to  university students or customer service professionals  seeking part-time opportunities in a professional, forward-focused and customer-centric environment. This role will provide full  360 support to you in your pursuit of professional exams . You will have full on-site training, and on-going support to develop yourself. This is an environment where the customer is the focus and, as a customer service advisor, you will be central to that delivery. In a developing gig economy, this is an opportunity to step away, stand out from the crowd and develop a  solid long-term career! To be successful you will: Be ambitious & motivated to pursue a career within financial services Be someone who believes in the importance of the customer and excited by the future of banking and the rapidly changing landscape that lies ahead Be proud of your experience, and your ability to communicate and build rapport, with your customers Be a valued colleague and team member, who is easily adaptable to change in a diverse & forward-thinking environment Hold a Level 8 Degree or a Leaving Cert (with minimum English & Maths) As a Customer Advisor you will: Deliver best-in-class customer care to efficiently resolve inbound customer queries Promote the brand's strategy consistently and effectively to transition customers across to the online and phone banking platforms Adhere to leading contact centre standards in every aspect of your performance Have a strong and developed knowledge of products, services and digital offering Positively contribute to your team by actively engaging in team meetings and culture What's on Offer: Full on-site training - consistent after initial training period Full support to pursue professional exams (all fees paid by the company) Excellent location & on-site facilities Competitive entry salary with incremental increases as you pass exams Great colleagues & management! Interested? To make an application, please send your CV to tara.phelan(at)cpl.ie. For more information about the role, you can call me on 01 614 6062 for a confidential chat. Banking18