Operations Manager

Overview:

Huxley is currently working with a well renowned Investment Firm that is on the lookout for an Operations Manager. If you have experience within Operations and Customer Experience, this could be perfect for you.

Title: Operations Manager

Reporting to: Chief Operating Officer

Location: Manama, Bahrain

Responsibilities:

The position will manage the Operations team to ensure that all customer money is managed and accounted for through the full customer lifecycle.

Ensure timely and accurate execution of all customer investments and withdrawals and any other customer requests

Manage day to day service operations of a team that deals directly with customers

Internal SLA's in place and clear KPI's for all members of the team

Ensure transactional efficiency and optimum customer experience

Experience:

Minimum education of Bachelors Degree

Must have experience and qualifications/recognition in running a customer operations team in financial services

Minimum 10 years in a similar role with a minimum of 5 years experience of managing people

Expert knowledge of customer service principles and best practices


Apply now



Are you our new Operations Manager? If you meet the above criteria, please reply to this advert with your latest resume or speak to Romina Sattari about this job. Thank you.

Sthree UAE is acting as an Employment Agency in relation to this vacancy.