Customer Service Advisor

Location
Watford, Hertfordshire
Salary
£21000 - £22000 per annum
Posted
11 Oct 2018
Closes
11 Nov 2018
Ref
13956651/001
Contact
Lily O'Mahoney
Contract type
Permanent
Hours
Part time

My client who are a large business in Watford are seeking a Customer Service Advisor to join them on a permanent basis. Busy and varied role with great progression and training, paying a salary of up to £22,000.

They are seeking someone with a good telephone manner who lives local to Watford and who is happy to work different shift patterns and on occasion work Saturday mornings. This is a great entry level role!

Client Details

My client are a large Accountancy business who are looking to expand their Customer Services department. They have many clients across the UK and require a Customer Service Advisor to respond to inbound phone calls, email and Web Chat contacts from their customers and agencies. You will be part of a friendly team and report into a hands on Manager who is happy to train you and offer a clear career path for you. They normally look for confident and hard working people who have a good telephone manner and who enjoys working as part of a team.

Description

  • Responding to inbound calls and emails from Customers/Clients
  • Updating the CRM system with call notes following every customer interaction

  • On occasion making outbound calls to customers to ensure they have been happy with the service
  • Supplying necessary documentation as requested

  • Prioritise work according to defined service level agreements and the effect on the business

  • Ad hoc administration

Profile

  • Ideally a background in Customer Service, speaking with people over the phone
  • Living local to Watford
  • Happy working to a shift pattern and working some Saturdays
  • Confident telephone manner
  • A confident and hard working person who enjoys working in a large team

Job Offer

Whats on offer?

- A full time permanent role with career progression

- Competitive salary of up to £22,000

- The opportunity to work with a friendly team

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