IT Support/Data Analyst

Why SalesSense? Our commitment to the professional development of our people is absolute. SalesSense provide award winning training and some of the most innovative people management practices in our industry. We have won several prestigious industry awards which is testament to this, twice named one of Deloitte's Best Managed Companies (2016 & 2017), Irish Sales Champion Award Winners (2014, 2015,2016 and 2017) and most recently awarded the prestigious ISO quality award. We have established a company culture that nurtures and develops talent and we will ensure you continue to progress in your career and become the leader you know you can be. We are recruiting for a data analyst/IT support to be based in Europe's first fully Cloud based Customer Engagement Centre. Key Responsibilities: Maintenance and optimisation of the company's MS SQL database Extraction of customised lead lists from the company database for uploading to dialler campaigns. Assisting in the creation of customised reporting e.g. MS Excel Dashboards for internal and external clients. Resolution of associated technical issues and escalation of high impacting incidents where appropriate and follow through to resolution Development and application of Microsoft's Business Intelligence Tools for Reporting and Analysis Supporting the other members of the Data & Systems team with regard to project delivery from planning through to delivery, transition and go-live Skills & Experience: A relevant qualification in I.T or Computer Science 1 year + experience in a Contact Centre environment highly desirable Experience of Genesys Pure Connect platform highly desirable Experience in providing robust reporting from multiple sources Experience of Database management and SQL programming skills including proficiency in data queries and exposure to SQL database maintenance practices Experience in the development of MS SharePoint sites and applications Strong software troubleshooting and problem solving skills and the ability to see issues through to resolution About you: You are an enthusiastic, self-motivated and proactive  You are tenacious and passionate about working on the front line of the business You thrive on collaborative team environment, you have a positive attitude and the ability to contribute to team goals and share information You have a proven ability to prioritise, multi-task and manage your own workload according to changing priorities   If you think you are the right fit for SalesSense, apply today or call our dedicated recruitment team on 091 380 500 for more details.