We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
The Residential Management team is responsible for the management of 2,400 properties, throughout the UK. The team manages the properties for investors, owners and occupiers working to maximise the physical and economic potential of clients' assets. The Residential Accounts Department (not to be confused with the Company's finance department) provides a dedicated accounts management service managing £35 million of rental income per annum. A credit controller is required to join the accounts team of two to assist with tenant rent arrears and client fee collection.
The main responsibilities for the credit controller are:
Working within the accounts team as the sole credit controller using dedicated software for client account information.
Ensuring that client rent collection targets are met and that accurate and timely reporting in accordance with agreed client deliverables are sent to external and internal clients
Portfolio & Receivership arrears
Aged debt reporting
Chase tenants and landlords proactively by telephone, fax, email, or letter to recover outstanding sums, and record all communication on the relevant accounting system
Have regular meetings with the accounts team and clients providing comments on arrears
Prepare and verify reports to clients in the agreed formats to the defined timescales
Liaise with team's and provide information of allocation on funds
Monitor collection rates and historic arrears to ensure that all management agreement targets are met
Resolve tenant and client queries
The successful candidate will have:
At least 1-2 years credit control experience
High degree of computer/systems literacyExcellent communication skillswork well in a team (accountancy)Diplomatic in resolution of issues with third partiesCommitted to improving client service levels
the successful credit controller candidate will be offered a competitive salary and have a chance to join our team in the heart of London.