Claims Assessor

Job Title: Claims Assessor   Overview of Role: To assess and settle International Private Medical Insurance (IPMI) claims quickly and efficiently whilst providing an excellent level of customer service at all times.    Responsibilities: Handle all cases from first contact advice to final resolution Exceptional customer service Investigate, negotiate and settle cases within agreed timeframes Handle / Escalate complex cases and customer complaints Accurately record case data and ensuring proactive case progression Communicate decisions to customers and provide a clear and understandable explanation of case status Assist with the handling of claims calls relating specifically to the IPMI business - from IPMI policy-holders, agents, medical providers and corporate clients. Maintain a good knowledge of policy wording, underwriters' approaches and their application to claims   Experience, skills and qualifications: Exceptional customer service skills Calm and capable under pressure Good communication skills, both verbal and written Numerate and possessing relevant PC skills - Work & Outlook (essential), Excel (desirable) Good attention to detail and able to work accurately to meet strict deadlines and targets Exceptionally quality driven Accurate and quick keyboard skills Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to settle claims in accordance with policy wordings   Must be APA General qualified as a minimum insurance educational requirement.   Benefits: ·       Competitive Salary ·       VHI Health Steps Silver Policy ·       Airport lounge access through Priority Pass membership ·       Discounted Travel Insurance