French Seller Fraud Operations Teammate

Dublin City Centre
09 Oct 2018
20 Oct 2018
Job role
As a member of the Seller Fraud Operations team, you will be responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience in the Micro seller segment. Serving as a credible partner that offers a pro-active/balanced approach to mitigate loss and care for the merchant experience by using a global lens, thinking end-to-end, quantifying trends and offering rule policy changes. **Fluency in English and French is required** Please note this role can either be located in Dublin or Dundalk Role Responsibilities: Working knowledge for Merchant Fraud and SRO Appeals tasks (Micro Seller, SRO cases, Emails). Possess strong investigation skills and proactively share best practices/knowledge Effectively identify fraud tends and share the findings through various channels Identify correct Risk treatment in an effort to balance loss and merchant experience Core Requirements: Holistic Review: Think E2E to understand the Merchant Life Cycle Connect the dots of the “merchant story” to understand the big picture Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator Balanced Approach: Credit and fraud; On and off PayPal; Risk aspects and Merchant experience Industry risk idiosyncrasies Global awareness via process alignment and economy implications Merchant Education: Put yourself in the merchant's shoes Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant Clear call to action for merchant Accountability: Invest time and effort in your decisions Ownership of the impact of your decision and the overall merchant experience Competencies: Evaluate Merchant Holistically (Assess) Make the Right Decision (Decide) Own the Merchant Experience (Communicate) Contribute to Team (Deliver) Minimum Requirements: HS Diploma or equivalent work experience 6+ years related experience; 1+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing Proven customer communication experience (E-mail & Phone)