Senior Payroll Administrator

Job Purpose To provide an effective and efficient payroll service to customers, ensuring the accurate and timely delivery of agreed service. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. To provide support to the Payroll Team Leader to ensure an excellent quality service to the client base and continuously improve the processes and service provided year on year. Administer and Implement Payroll Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Handles complex payroll queries escalated from the client Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Liaises with other areas of the business to meet and enhance payroll   Provide Customer Service Receives and records customer enquiries and provides enhanced information in response to customer requests.  Escalates to Line Manager where appropriate. Provide Technical Support Checks system accuracy by performing manual calculations to agree system output Essential Basic numeracy skills SAP experience Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience PC literacy - Word and Excel (basic level) Knowledge of payroll systems Desirable Quality Audit Customer and business focus High attention to detail Ability to work under pressure and meet challenging deadlines Takes personal responsibility for delivering results Team Player Excellent communication skills both written and orally IPASS qualified or equivalent, or working towards this qualification Experience in an Outsourcing environment