Credit Collections Officer - Galway
Location - Moneenageisha Road, Galway, H91 W1YV Working Hours - Monday to Friday, 8:30am to 5pm Due to ongoing growth, Radius Payment Solutions, a leading global fleet management company, are looking for a Collections Credit Officer to join our credit team at our office in Galway. This role has the opportunity to qualify for a monthly commission scheme based on performance related indicators and would also offer the potential to study for a professional credit management qualification with ICM. Why choose Radius? What makes us different? Fast growing, global company with over 1100 employees across 14 countries. Innovative, technology driven culture Fantastic opportunities for ongoing development, training and career progression Secondment opportunities to work in our international offices What will you be doing as a Collections Officer? Management of non direct debit ledgers Collection of returned direct debit payments in line with company procedure To make initial contact with customers when payments are returned, securing alternative payment and all collections activity to pre-legal stage Making decisions with regards to the stopping of accounts. Re-evaluating accounts for release in line with the terms of our credit insurance policy Dealing with customer complaints Building and maintaining strong relationships with sales teams What experience/skills/attributes do you need? Ideally previous credit and collections experience A confident telephone manner Team player but also able to work on your own initiative Positive attitude and enthusiasm towards work Excellent ability to communicate at all levels Good eye for detail Developing and maintaining excellent relationships with external sales agents Sales ledger maintenance Ability to prioritise and manage own workload What benefits do we offer? Excellent training and coaching Annual salary review and achievable commission Opportunities for ongoing development and progression Secondment opportunities to work in our international offices Annual salary review and bonus scheme Life assurance Local and online discounts including corporate gym membership and discounted restaurants 22 days holiday plus Bank Holidays (increasing with each year of service to a maximum of 25 days) Pension Service Awards at 5,10 and 20 years Employee Assistance Programme If you would like further information regarding this role please contact Vicky Lloyd on +441270 507376.