German Collections Representative

Dublin North
08 Oct 2018
20 Oct 2018
Job role
Join PayPal and help the world to reimagine money! As a German Collections Representative your goal will be to deliver best-in-class service to PayPal's core and emerging products, taking problem-solving and customer service to a new level. Our buzzing multicultural tech hub in Dublin is home to over 1,500 employees supporting customers in 16 different languages. Together, we deliver payment solutions to our customers and merchants across EMEA. Our teams enjoy working in a relaxed, family-friendly environment where our values of Collaboration, Innovation, Wellness and Inclusion come to life. Fluent English and German are required for this role Responsibilities: As a German Collections Representative, you will engage with PayPal customers where a negative balance has occurred on their account, performing a range of collection duties. These duties will include providing guidance and education to customers in order to avoid a negative balance in the future and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery Maintain and promote a positive attitude while meeting production and quality goals. Display initiative to take on additional responsibilities geared towards professional growth and development.   Preferred Qualifications and Attributes: Strong communication skills (Both phone and email), excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment A well-developed sense of urgency and follow through Ability to learn and adapt to new software technologies with a strong working knowledge of PC based internet and software applications Ability to develop and maintain professional working relationships with co-workers and peers Ability to make a discretionary decision based on research Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts. Job Requirements: 12+ months experience in Customer Service, Collections, Call/Contact Centre, Financial Services, Banking, Retail or Hospitality Verbal and written fluency in German and English (C2 level minimum)   Why join PayPal... We were recognised as one of the ‘ Best Places to Work in Europe 2017 ' We are hiring full-time permanent positions - enjoy job security while you help us revolutionise the payment industry! We offer a competitive salary and performance related bonus Wellness is one of our core values, and we have an amazing benefits package that includes 25 days paid annual leave (in addition to public holidays), an education allowance to support your future growth, a sabbatical* program, a company pension scheme and health insurance for you and your partner/ dependents We advocate professional development, and offer international and domestic career progression opportunities We understand relocating can be difficult, so we offer a generous relocation package * to support you in your move to join us   Not to forget…we also have a free onsite gym with personal trainers, a subsidised restaurant with a professional chef team, onsite Costa Coffee , a subsidised private commuter bus service, food zones & games rooms , family fun days, active social groups and so much more...