Singapore Head of Continuity of Business (VP level)

Citibank NA
30 Oct 2018
01 Nov 2018
Contract type
Full time
  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18048487


  • The Singapore role for Continuity of Business (COB) Programs is a one-Citi basis covering all organizations within the Country. The position is accountable for the Country Programs and responsible for the execution of the CoB Strategy and Programs to achieve "Best in Class" CoB Standards in Asia Pacific; reports to the Regional CoB head and the Singapore Enterprise Risk and Control (ERC) Head
  • Optional: Regional coordinator for Consumer CoB working closely with the key consumer management in the region
  • Optional: Country Cluster Lead for Singapore and Malaysia. In addition to the Singapore responsibilities, this role will have oversight on the CoB program in Malaysia and the CoB country lead will report into this role. Contingent on the profile of the successful candidate, additional countries oversight is possible
This position drives the program at the country level, Monitoring, challenging, recommending changes, Crisis Management, Recovery Site Management, coordinating other parts of the program.

It will manage the incumbent CoB team including the ERC Franchise and service center programs and will be a full member of the relevant CoB committees
  • Oversight of the implementation of the CoB Policy and Standards requirements and other CoB Program elements, including Completion of BIAs (Business Impact Analysis), BRPs (Business Recovery Plans), and CMPs (Crisis Management Plans) Coordination of the testing of BRPs and CMPs, Management reporting and escalation of issues, Training and awareness
  • Oversees business unit compliance with local and Global Business Continuity-related regulations in conjunction with the local compliance officer and the regional Business Continuity Management Team(s). Provides direction and support to all BRCs within the Country
  • Coordinate Consumer CoB activities in the region and acting as a liaison between the various functions of the Consumer business including technology, business, operations, and risk and control
  • Crisis Management: Country Implementation of OEM and CoB Crisis Management Standards, Pandemic Coordinator responsible for delivering all requirements as outlined in the CoB Infectious Disease (pandemic) Operating Plan. Responsible for ensuring the Country Level Crisis Management Plan is complete, compliant, and maintained according to CoB/OEM Crisis Management Standards. Manage crisis management exercises
  • Responsible for CoB recovery site requirements and coordination
  • Support CoB requirements to mitigate Single Points of Failure (SPOF)
  • Being in a CoB leadership role requires senior staff who can influence senior stake holders without direct line authority
  • Ensure adequate level of in-country CoB engagement, competency, and independent risk management
More Info
  • Develop strategy and manage the CoB Programs in close collaboration with regional and global programs
  • Interface with regional and global sector heads and project leads to roll out and implement policy requirements
  • Manage Citi's CoB capability for all business sectors working with CSIS, CRS, CTI, business management; country based Service Centers, other stakeholders
  • Be a subject matter expert by understanding and implementing requirements relevant to Citi policies, legal and regulatory requirements that impact CoB
  • Ensure a strong understanding across the Region of the CoB Policy, identification of Internal, Regulatory, Reputational and Compliance gaps and provide appropriate consultation to the businesses about options for resolution
  • Provide oversight over CoB related Reviews and interact with regulators and auditors on reviews of technology platforms
  • Ensure effective management of the IS and CoB programs including metrics to provide early & timely detection, reporting, escalation and remediation of Risks and unresolved issues
  • Continually explore and implement solutions to efficiently manage the CoB programs and simplify the processes
  • Demonstrate a comprehensive understanding of industry knowledge about how the disciplines of CoB Controls collectively integrate to contribute to achieving business goals
  • Collaborates with senior business leaders to achieve CoB program goals and objectives
  • Builds relationships with management to garner support and raise the profile of CoB Officers in the business
  • Provides oversight to ensure that processes and projects are completed in a timely manner
  • Monitors CAPs and remediation efforts in response to security events, assessment and audit results
  • Maintains up-to-date knowledge of the status of all CoB programs and initiatives in the Country
  • Influences and negotiates with senior leaders across functions
  • Participates and communicates with professional external parties as needed


Job Skills
  • University Degree
  • At least 10 - 15 years of solid experience in Risk Management, Program / Project Management, Continuity of Business or Control & Compliance
  • Significant knowledge of the Consumer business processes and structure
  • Be able to face off to senior management
  • Strong collaborative and communication skills. Highly dependable team player with ongoing commitment to excellence
  • Ability to delegate to and influence staff over whom you do not have line authority
  • Organized, self-motivated and able to work independently with minimal supervision in a fast-paced environment and with tight schedules
  • Demonstrated strength in people management and team building is key
  • Strong execution skills in a multi-tasking mode is critical
  • Excellent communication, verbal, written, executive presence and interface skills
  • Ability to operate in diverse environments and cultures
  • In depth knowledge of Operations & Processes, ideally across multiple Geographies
  • Must be highly organized and have strong project management skills
  • Able to manage and influence effectively in a matrix environment

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