Central Operations Administrator

Central Operations Administrator

Nottingham

£20,000 - £25,000 (dependant on exp)

Permanent

Do you have financial planning market including products and services knowledge? Do you have one year plus experience in an IFA/Wealth Management environment? Are you confident and have strong IT literacy skills, including all Microsoft Packages?

My client, who are a national independent financial advisory firm, offering a wide range of financial needs are currently looking to recruit a Central Operations Administrator to join their team in Nottingham.

Role Outline

The role supports the Advisers in engaging clients on ongoing service programmes. The role is focused on client service and client retention, ensuring that our promises to clients are delivered. Through the use of traditional mailing and telephone calls, the role holder will ensure that clients are offered their regular financial reviews and maintain the client records system to enable swift and accurate management information is available to Senior Managers.

Qualifications:

Essential:

• 5 GCSEs or equivalent (including Maths and English)

Desirable:

• Diploma Level Qualified
• Attainment of or studying towards CII, Chartered Status, RO exams or qualifications equivalent

Principle Objectives and Responsibilities include the following, other objectives may be assigned:

• Establish contact with clients and gather sufficient information needed to enable the delivery of agreed services.
• Day to day management of client contact strategy to deliver client reviews.
• Preparation and production of client mailings related to review services.
• Processing of response forms and liaising with advisers to ensure clients are reviewed as agreed.
• Preparation and production of Review Meeting Packs including Valuations
• Preparation and production of post review suitability reports
• Undertaking large scale data cleansing exercises, cash audits or other centralised activities
• Adhere to all company process and procedures
• Complete all documentation for the review process in a thorough and conscientious manner.
• Maintain client records on Intelligent Office to ensure they are up to date and accurate and in line with company standards.
• Be aware of limits of authorisation, in particular, know when to refer queries to a suitably qualified individual.
• Be adequately prepared for regular and annual review meetings with supervisor.
• Promote professional behaviour by demonstrating courtesy and respect to all colleagues and following the Company's equality and diversity policy at all times.
• Ensuring health and safety policies are observed.
• Completion of other reasonable duties, as defined by the Senior Management Team.

Knowledge Required

• Knowledge of the financial planning market including products and services.
• Working knowledge of FCA Rules, Guidance Notes and Commitments that apply to the job
• 1 year plus experience in an IFA/Wealth Management environment.

Essential skills:

• Strong IT literacy, including all Microsoft Packages.
• Excellent written and verbal communication and influencing skills.
• Customer focused.
• Confidence to speak to clients via the telephone to arrange client reviews.
• Confidence to develop strong, sustainable relationships with clients, colleagues and product providers.
• Self-motivated.

• Problem-solving.

• Decision-making.
• Coaching, mentoring and development experience.
• Project management
• Ability to efficiently manage priorities and workloads.
• Ability to meet strict deadlines.

Desirable Skills:

• Experience of Intelligent Office
• Experience of financial advice and understanding opportunities for advice

Key Performance Indicators:

The performance of the staff member assigned to this job role function shall be measured by:

• Individual / Team meets financial targets, KPIs and SLAs.
• Internal and external customer satisfaction measures.
• Feedback from senior colleagues, advisers and team members.
• Adherence to all company policies and procedures.
• Adherence to compliance and other legal regulatory processes.

The above statements are intended to describe the general nature and level of work being performed by the person taking the role of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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