Assistant Executive Director - Emerald Court (2014242)

Emerald Court: An elegant senior living community located in sunny Anaheim, Emerald Court offers Independent and Assisted Living. Here, you'll find comfort and convenience in a vibrant garden-like setting that caters to active living and socializing, as well as relaxing in our tranquil atmosphere. For over 25 years, Kisco Senior Living has specialized in developing and managing full service rental senior living communities that provide an enriched lifestyle. Our associates are the key to our success and pride themselves in working with integrity, kindness, creativity and passion. We are looking for individuals that will support our mission for growth and uphold our strong principles, values and beliefs by, embodying collaboration, compassion and an eagerness to learn and develop. Kisco Senior Living Creates Communities Where We Share Passions, Live in Balance and Leave a Legacy. Position Summary: At Emerald Court the Assistant Executive Director is responsible for driving resident satisfaction, associate engagement, financial and process management, and strategic planning and implementation in coordination with the Executive Director. The Assistant Executive Director inspires and develops a high performing community management team, promotes coaching and development for all associates, and ensures that exceptional customer service is provided to residents, associates and guests, while maintaining operational standards and regulatory compliance. Essential Job Functions: Supports the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets. Supervise community departments and initiatives as assigned. Source, interview, hire, train, manage and retain highly effective associates and create a climate of associate engagement through coaching, mentoring, teambuilding, performance management, recognition and professional development. Identify and develop talent for future succession opportunities. Use the voice of the customer, competitor analysis, and other data points to support community business planning and forecasting, and fluidly manage operations based on occupancy, financial targets and economic conditions. Drive process and continuous improvement. Fully implement Kisco policy & procedure standards. Promote open communication with and between the home office and other KSL communities at all levels. Manage and improve resident and family satisfaction and loyalty using a variety of listening and learning methods, process improvement, and the anticipation of and responsiveness to needs and concerns. Ensures Wellness programming standards across all levels of living to engage residents and associates in meaningful and relevant programs to support the Art of Living WellSM into all aspects of the community. Drive adoption of Kisco's software systems, resources and tools. Responsible to identify, benchmark and leverage best practices in the industry. Monitor residents' well-being in a general way and report any changes in condition to the appropriate associate/department immediately. Understand and support the community sales process. Perform other related duties as required. Qualifications and Skills: Bachelor's degree Minimum of 3-5 years' management experience in health care, senior living or related field Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement Experience working with seniors highly desirable Master's degree a plus Special Requirements/Certifications: Must have or be willing to obtain an administrator's license for senior living What we offer: Rich Benefit Package including: Competitive pay 401k Retirement plan Top Benefits Paid Time Off Employee Awards and Recognition Excellent growth and advancement opportunities We are looking for genuine, motivated, and caring people to join our Kisco team. APPLY TODAY TO START YOUR CAREER AT KISCO Kisco Senior Living is an Equal Opportunity Employer SDL2017