Credit Card Specialist

Who we are: Pacific Mercantile Bank is unique from other business banks. Whileother banks are in the loan and deposit business, we are in the solutionsbusiness. We finance growth opportunities by providing innovative andcustomized banking solutions with a full range of loans, deposit and cashmanagement products and services for our clients' long-term success. Ourexperience team is dedicated to our mission "Helping companies succeed". What you bring to PMB: Your experience in credit card services and customer service will positivelycomplement PMB's innovative Treasury Management Team. You are open to learningand coaching, and you are comfortable providing relevant, positive, and constructivefeedback with the intention of helping one another succeed. You consideryourself a problem solver because you're always on the watch for processes that need improvement andyou own it until it is resolved. You believe in making a difference every day to support your team and the organizations goals and mission. Job Summary: The primary role of the Credit Card Specialist is performing back office and operations activities associated with our credit card program, including reconciliations, settlement entries, handling of charge back/disputes, and reporting. Interaction with vendor, MasterCard as well as internal and external clients. Primaryresponsibilities: Reconciliation/settlement of creditcard activity and investigation of chargebacks and disputes. Assist in the development ofoperational procedures Serve as resident expert forinternal and external questions pertaining to card issues and problemresolution. Provide back office operationssupport including account maintenance, new account boarding, daily management reports,payment entry and processing. Thorough knowledge of card products and ancillary services, such as rewards programs, eZBusiness and EzCard. Support and assist Credit CardManager with activities related to the Credit Card program, including training andonboarding. Provide consulting services to clients as we implement and expand their card programs. Successful candidates must be detail oriented and possess the following Education, Skills,and Experience: 3 to 5 years basic knowledge and experience with credit card processing, including; statement and plastic production, charge backs, settlement and authorization. Accounting reconciliation experience. Current knowledge of MasterCard/Visarules and regulations. Strong communication and client service skills. Problem solving and dispute resolution skills. What's in it for you: Competitive salary. Comprehensive benefits package includesmedical HMO or PPO, dental, and vision. Flexible spending accounts (FSA)Dependent Care and/or Medical Reimbursement Employee Assistance Program (EAP). Tuition Reimbursement. Matching 401(K). Vacation Benefits Personal Days (PTO) personal holidays. Paid Bank Observed Holidays. Wellness Program. Employee Assistance Program (EAP). Wellness Program. We even celebrate your hire anniversarydate by giving you the day off The best part, you'll be partnering with a team ofempowered professionals who lead by example and who reinforce strong values throughcollaboration, trust and the celebration of success. Weare an Equal Opportunity Employer that considers applicants without regard torace, religion, sex, sexual orientation, gender identity, national origin,color, disability or protected veteran status. C SDL2017