Collections Agent - Call Centre
With a history going back more than 100 years, Intrum became the world's leading debt collection and credit management company in 2017, following the combination of Lindorff and Intrum Justitia. Today Intrum does business in 24 countries all over Europe. With more than 8,000 employees dedicated to help boost your business, and bringing your customers back to a life of sustainable spending, Intrum is here to help. The role of a Collections Agent involves responding to telephone calls to collect outstanding debts and maximise collections on Client accounts. This will include negotiating and agreeing payment terms with external parties in accordance with the company's objectives and deadlines Responsibilities will Include: Responding effectively to inbound & outbound calls. Meeting or exceeding agreed standards of performance on telephone productivity. Proactive calling to both initiate and negotiate prompt payment and gather further information to improve collection opportunities. To be aware and comply with all company procedures, processes and policies The Collector will report to the Collections Team Leader on a day-to-day basis Skills, Knowledge and Experience Excellent negotiation skills together with proven communication skills (both verbal and written) Excellent phone manner & technique Previous experience in a call centre with dial assist Accurate keyboard skills and computer literacy knowledge Customer care knowledge and experience of working within a team environment Personal Attributes Excellent written and verbal communication skills A confident individual who is professional and adaptable in their approach. Ability to use initiative and work to deadlines Hours and Shifts 37.5 hour working week Alternate early and late shifts Benefits Attractive Location - on the train line & bus route, close to local amenities (shops, restaurants, Phoenix Park) OTE 28k Tax Saver Scheme for monthly bus/rail tickets Underground Car Park Onsite canteen facilities Bonus Scheme Life Assurance Policy Pension Scheme on completion of probation period Refer a Friend Scheme Immediate Interviews will be held for suitable candidates.