Documentation checker
- Ensure document submitted by the Business Units are properly authorized and conforms to various policies and regulatory requirements (e.g. Anti-Money Laundering, Know your client etc).
- Completeness checks on required documents submitted
- Manage exception and escalate to Team Lead / Section Lead where applicable
- Manage operations risk pertaining to his/her own area of work by doing self-assessment and control checks
- Provide timely feedback and coaching on staff performance
- Identify areas of weaknesses and improve operation quality
- Review and track ageing reports for long-outstanding items and get the support from business units to respond timely
- Handle customer complaints and ensure appropriate actions are taken to minimise the impact and prevent future occurrence.
- Manage and motivate the staff to achieve the department's goals and objectives
- Review and track ageing reports for long-outstanding items and get the support from business units to respond timely
Qualifications
- Key Performance Indicators (KPIs)
- SLA - Ensure processing is completed within agreed SLA
- Error Rate - Achieve zero human error rate and operating losses.
- Customer Service - Zero customer complaints
- Fully conversant with process/SLAs/regulatory requirements.
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