Assistant Pricing Manager - Officer

London, England, United Kingdom
18 Sep 2018
21 Sep 2018
Contract type
Full time
To ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards. To manage and develop directly reporting staff to a standard that you would expect of yourself.

Primary Responsibilities:

Leadership and Management
  • Lead and motivate staff
  • Set and maintain standards of personal and professional performance/behaviour, ensuring adherence to company policies and procedures
  • Agree objectives for staff annually; monitor and appraise their performance providing regular formal and informal feedback
  • Assist with the recruitment of new staff

Management of Service Delivery
  • Oversee Valuation for Life & Pension Funds and ensure that all relevant checks to the funds' NAV's have been made. This will include checks against funds' benchmarks and reasonability reports.
  • Monitor and evaluate the continuing effectiveness of processes, system and procedures initiating remedial action as necessary
  • Monitor errors and potential losses/breaches; complete loss/breach documentation and ensure remediation/training needs are identified and relevant remediation/training is completed
  • Ensure that all team members follow procedures and complete checklists
  • Prepare of weekly/monthly/ad hoc reports
  • Monitor the service from internal groups and feed into the relevant forums for COE's.
  • Ensure that KPI measures (where applicable) are achieved on a monthly basis and if the KPI is not green then initiate action to resolve
  • Monitor absence levels and ensure absence management procedures are followed

Manage Relationships / Communication
  • Develop and maintain good relationships with senior staff both within State Street and with clients & external parties
  • Hold regular team meetings and 1:1s to ensure regular communication with staff. Communicate effectively with clients, COE's, third parties and colleagues
  • Ensure the immediate line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact the quality of service being given

Self-Management / Personal Development
  • Manage own time and activities effectively (delegating where required) setting an example through good housekeeping and time management
  • Take responsibility for personal development and training
  • Keep up to date with legislative and regulatory changes affecting the business
  • Actively participate in the objectives and appraisal processes by completing a self-evaluation and suggesting appropriate development to ensure own effectiveness in a changing business context.

Pricing Specific Duties:
  • Management of Service Delivery
  • Manage the daily production of prices performing final checks to ensure accuracy
  • Plan and manage all team deliverables with effective utilisation of resource with the support of the Pricing Manager
  • Identify issues and problems in the service delivery and take remedial action, keeping the Pricing Manager informed
  • Provide daily / weekly MI to AVP which clearly identifies the progress of the team
  • Attend regular meetings with the COE's to maintain service levels and resolve issues
  • Ensure effective logging and resolution of enquiries within agreed timescales

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