Credit Controller (Dublin 18)

Purpose of the role: Support the Client Service Manager and team of Credit Controllers To ensure the security and profitability of the company through efficient and effective credit control of a portfolio of clients To establish and maintain a professional and efficient relationship with their allocated portfolio of clients To provide excellent standards of customer service To ensure that security is maintained at all times within the systems operated by the company Key Responsibilities and Accountabilities: Mentor to a team of a Credit Controllers Deputise for Client Service Manager when required Assist with monthly information review when required Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control. Provides a high level of service whilst maintaining security. Proactively seeks to understand their clients to spot both warning signs and opportunities. Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training Key Skills: Takes initiative:  Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions. Manages time, is organized, prioritizes work and plans ahead. Communication skills:  Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication Relationship building- establishes rapport:  Establishes and maintains a professional + ‘expert' relationship with clients through efficient credit control. Understands and is interested in client's business Provides excellent customer service and risk awareness:  Manages credit control of client portfolio whilst providing a high level of customer service + protecting the companies security Listen and interpret information:  Good listening skills, understands how and when to action information, to the appropriate person Attention to detail and Decision-making:  Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager. Develop solutions, problem solve and agree things with people:  Monitors collection performance.  Recommends appropriate solutions Use, develop and sell the companies products and processes:  Is knowledgeable about products and services offered by the company and confident to upsell/cross sell to debtors. Manages risk:  Knowledge of clients business.  Awareness of money laundering + data protection legislation. Monitors risk and possible fraud Numerate:  Demonstrates an ability to work with numbers Financial understanding:  General understanding of financial management/ audited accounts, manages risk IT skills:  Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office and Microsoft Excel. Requirements of the role: Experience - Credit Control experience, office environment, customer service experience Skills - Good communication, excellent customer service, attention to detail, IT. Qualifications - N/A Desirable for the role: Experience - Credit Control experience in a financial service environment Skills - Managing risk, sales. Qualifications - ABFA Foundation Level, Credit Control Degree.   At Jacksonstone we  endeavour to contact all candidates who apply to us directly, however, from time to time due to large volumes of applications we may not respond to you as quickly as hope.  We will upload your information to our database and may contact you by telephone, post, text or email should we have any suitable roles matching you skillset.  Your information will be stored on our database for a period of 3 years after our last communication upon which time we will contact you prior to removal of your details. You may opt out at any time by replying “unsubscribe”  and if you wish to have all personal information removed from our database by responding “delete” to any communications we send.  In applying for a role you are giving us consent to do so unless you request us not to in writing. Jacksonstone Recruitment Ltd. is registered in Ireland. Company Registration No. 306084 Established in 1999 we recruit throughout Wicklow, Wexford and Dublin. Jacksonstone Recruitment span across a diverse range of clients from  local SME clients to large multinational corporations in many sectors including Office Staff, Accountancy & Finance, Financial Services, Sales & Marketing, Customer Service, Retail, Production & Manufacturing, Biotechnology, Pharmaceutical Life Science, Supply Chain, Logistics, Quality Control, QC Analysts, Biochemist, Temp jobs, Contract vacancies and Permanent roles.  See our website www.jacksonstone.ie for details of all our open jobs.