Customer Complaints Officer, 12 Month FTC

Do you have experience of compliant resolution? Are looking for a career in a growing AIM listed, people centric Consumer Finance business? If yes, then we may have the perfect role for you - we are looking for a Customer Complaints Officer to join our friendly Customer Experience Team based in our support centre in Birstall (Batley), initially on a fixed term basis for 12 months.

We are interested in hearing from candidates with experience of managing customer complaints and resolution. If you’re working in a complaints role within a contact centre or similar environment, or if you are managing customer complaints as part of your role, then we want to hear from you!

About the Role

Working within a small team of Customer Complaints Officers, you will bring a wide range of customer complaints to a prompt and fair conclusion in line with company procedures, ensuring compliance with FCA, DPA and DISP regulations and procedures.

As a Customer Complaints Officer you will manage your own caseload of complaints received by telephone, writing, live chat and social media channels and you will be responsible for providing an appropriate first response, investigation and resolution. You will also conduct root cause analysis in order to identify repeat issues and provide recommendations for customer focused improvements.

The Benefits

• A rewarding working environment, competitive salary and an attractive benefits package including; life assurance (4X salary); health cash plan; pension up to 7 % matching contribution; 25 days holiday, free onsite parking and discounted gym membership next door to the office.

• It’s not a contact centre environment; our Customer Experience team are part of a wider support function, within a friendly open plan office.

• Monday to Friday hours; no weekends or any unsociable hours.

About You

You will have knowledge of the complaints procedure, along with experience of complaint resolution and root cause analysis, ideally gained within the financial services sector. In addition you will have excellent communication skills and good working knowledge of Microsoft Excel packages.

More about Morses Club PLC

We are one of the largest home collected credit providers in the UK. Our expertise is based on over 130 years’ of experience within our industry, and we pride ourselves on our friendly and personal service. We are dedicated to providing our customers with an excellent service and in return our people receive the support they need to develop an exciting and rewarding career.